Building Relations & Asserting Influence

Building and maintaining good relations with people is a key skill in any type of role, but the art of building trust, establishing strong relationships and delivering a successful message isn’t just what you say:  How you communicate and present yourself plays a huge part in how effectively your message is shared. Your audience needs to see you as a reliable, confident figure, and immediately connect with you and your message.

This course will help you develop three skills: self-awareness, secrets of understanding others and how to ‘flex’ your style to build powerful relationships. The course takes an exciting journey not only through behaviour but, also some of the neuroscience behind techniques in how to influence others successfully. It provides is a unique opportunity to develop proven skills of leveraging successful relationships and influence successfully.

At the Civil Service College, we tailor our courses to each participant’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes


Key Training Features:

  • The exploration of different communication styles to build your self-awareness, skills in reading others and how to adapt your behaviour effectively
  • Understand the unique ways in which people make decisions and the information they prefer to pay attention to increase participants influence
  • Recognise the 3 V’s of communication and how diversity of thought can build complimentary relationships rather than conflict
  • How to increase your versatility - flexing your style to others and how to flex yourself 
  • What can psychology and behavioural economics tell us about how people make choices and decisions, and how can participants use that awareness for positive influence
  • How to build use six principles of influence and how to use them successfully
  • Explore how to maximise your influence by establishing clear goals and choosing the right people to influence

Who Can Attend:

This course is designed for actual and aspiring leaders looking to develop and extend their ability to influence individuals and organisations. It would be useful for anyone who needs to manage or interact with others or where having good people skills is key.

Learning Outcomes:

After attending this training, participants will leave with three key benefits:

  • Development of self awareness and an excellent understanding of other's behavioural preferences;
  • An understanding of how to build effective relationships with individuals; and
  • Techniques for how to assert influence among groups drawing positively upon psychology and behavioural insight.



10:00 - 16:00


£595 + VAT


Civil Service College, Westminster, London


Face to Face 5 September 2024 Book4

Face to Face 7 November 2024 Book8

Lead Trainer

Maria Older

Maria Older

Is a dynamic Leadership Development Professional with global training experience across various sectors. Her pragmatic approach, blending real-life scenarios with the latest research, effectively nurtures leadership skills. Known for her engaging training sessions, Maria guides individuals toward self-discovery and practical leadership, making learning a rewarding endeavor.

Read Bio
Maria Older

Maria Older

An energetic, authentic, and highly inspirational Leadership Development Professional with a wealth of experience delivering pragmatic development interventions across the globe from Europe, North America, Asia to Africa for people from various private sector industries and to many officials of the public sector including elected members of Parliaments.

She is an enthusiastic trainer, coach, facilitator, and presenter who uses her life experiences to make learning real and pragmatic. She uses the latest research material to back up her experiences with proven concepts and models to develop people's leadership potentials using an all-embracing coaching style.

Her career history embraces working for the financial sector, utilities, container shipping, and airline business. She had roles being senior finance and customer service manager, an internal consultant, a Director of Learning, Head of Programmes, and Director of Study of Leadership portfolio which gives Maria a practical focus in her development work.

Maria takes people on a fascinating journey into the arena of self-discovery, agile and compassionate leadership, and behavioural preferences. She makes learning a practical, outcome-focused, and joyful experience.

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Jan - Dec 2024

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