NewIntroduction to Management

"Thank you so much for arranging todays session, it has really helped me to think more widely about my role and how I can develop with both strategic understanding and practical tips."


Managing staff is a huge responsibility, and often we are promoted to managerial positions because of our technical expertise rather than our ability to manage. Equipping managers with essential tools can ensure they are prepared for different situations. Participants will experiment with adapting different management styles to get the most out of their team and explore how to dealing with difficult issues such as underperformance.  

Key features:

  • The transition into management
  • Exploring different management style, and adapting management style to the needs of each individual
  • Communication and interpersonal skills: with clarity and consistency
  • Recognising teams strength and developing our individuals' potential
  • Linking individual effort to team and organisational goals

Designed for: 

Managers who are new to their managerial role.

Learning outcomes:

Participants will be equipped with the necessary tools to help their transition into managerial positions. They will have a better understanding of how to adapt their management style to the needs of their team as well as how to manage difficult scenarios such as managing under performance and dealing with grievances.




10:00 - 16:00


£595 + VAT


St James's Park


15 November 2018 Book

7 February 2019 Book

25 April 2019 Book

10 May 2019 Book

5 September 2019 Book

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Clair Fisher

Clair Fisher

Clair is passionate about excellent Public Services and began her career in the Civil Service, quickly rising to senior positions. After working as a Director of a Charity, Clair now delivers leadership, strategy and policy training across various Government departments and other organisations.

Read Bio
Clair Fisher

Clair Fisher

Clair’s career began in the Civil Service, where she worked in the Department for Constitutional Affairs (Now Ministry of Justice), the Home Office, and the Government Office for the South East.  

Clair rose quickly to hold senior roles and worked closely with Ministers to lead complex projects during turbulent and challenging times.  Her expertise is in development and improvement work with senior leaders and their teams, as well as managing collaborative projects and delivering within complex organisational structures.

More recently Clair has been involved in delivering extensive training for many Public Sector organisations and Government departments. Some of her past successes including delivering effective leadership and change management training within Tower Hamlets council, working with Health Education Kent Surrey Sussex , where she conducting a management audit, and working  with the National Trust to redevelop the training materials for the managers of the Trust’s 70,000 volunteers.

Clair is a visiting lecturer at Brighton Business School and Surrey University, an associate of Local Partnerships and a Fellow of the Chartered Management Institute.


  • ILM 7 Certificate in Executive Coaching
  • MBA (Distinction), University of Brighton
  • ACCA Diploma in Financial Management
  • BA (Hons) History with Law, UEA




In this Series

Organisational Storytelling (2 Days)
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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