Introduction to Management

"Thank you so much for arranging todays session, it has really helped me to think more widely about my role and how I can develop with both strategic understanding and practical tips."


Managing staff is a huge responsibility, and often we are promoted to managerial positions because of our technical expertise rather than our ability to manage. Equipping managers with essential tools can ensure they are prepared for different situations. In our 'Introduction to Management' course, participants will experiment with adapting different management styles to get the most out of their team and explore how to dealing with difficult issues such as underperformance.  

Introduction to Management is a popular course from our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key features:

  • The transition into management
  • Exploring different management style, and adapting management style to the needs of each individual
  • Communication and interpersonal skills: with clarity and consistency
  • Recognising teams strength and developing our individuals' potential
  • Linking individual effort to team and organisational goals

Designed for: 

Managers who are new to their managerial role.

Learning outcomes:

Participants will be equipped with the necessary tools to help their transition into managerial positions. They will have a better understanding of how to adapt their management style to the needs of their team as well as how to manage difficult scenarios such as managing under performance and dealing with grievances.

Learning resources:

Go above and beyond your training with new collaborative resources from our partnership with Kogan Page, an award-winning independent publisher of business books and content. Additional learning resources include print books, ebooks and online learning courses, which will take you through a journey experience of blended learning. 

SAVE 15% on all Kogan Page books with KPCSC15


Face to Face

Virtual Training
option available


10:00 - 16:00


£595 + VAT


Westminster, London


18 May 2021 Book8

6 September 2021 Book8

9 December 2021 Book8

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Clair Fisher

Clair Fisher

Clair is passionate about excellent Public Services and began her career in the Civil Service, quickly rising to senior positions. After working as a Director of a Charity, she now delivers leadership, strategy & policy training across various government departments.

Read Bio
Clair Fisher

Clair Fisher

Clair’s career began in the Civil Service, where she worked in the Department for Constitutional Affairs (Now Ministry of Justice), the Home Office, and the Government Office for the South East.  

Clair rose quickly to hold senior roles and worked closely with Ministers to lead complex projects during turbulent and challenging times.  Her expertise is in development and improvement work with senior leaders and their teams, as well as managing collaborative projects and delivering within complex organisational structures.

More recently Clair has been involved in delivering extensive training for many Public Sector organisations and Government departments.  She runs popular bespoke versions of our open courses for a wide range of clients including the Biotechnological and Biological Sciences Research Council, Bromley Borough Council, Medical Research Council and the IOPCC.

Clair is an associate tutor on the SOAS Public Policy MSC, an advisor to the What Works Centre for Wellbeing, on the peer review panel for the Evidence and Policy Journal, and a Fellow of both the Chartered Management Institute and the Higher Education Academy.


  • ILM 7 Certificate in Executive Coaching
  • MBA (Distinction), University of Brighton
  • ACCA Diploma in Financial Management
  • BA (Hons) History with Law, UEA
  • PGCert Higher Education Teaching and Learning




"The course was invaluable and helped me to understand the complexities and techniques to help deal with people who are different to me."


Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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