Managing Performance & Motivation

"The course was excellent especially given it was a one day course."

Ministry of Defence

Managing people successfully is the key to high performing organisations and an understanding of modern motivational techniques is at the heart of the individual performance. Effective management of performance is built around moving from extrinsic ‘carrot & stick’ motivation to 21st century intrinsic methods of understanding people so that motivation is shaped for individuals. 


Recent studies show that performance is enhanced by managers who understand how to challenge employees constructively based on their current levels of skills to achieve ‘flow’.  Too much challenge will lead to stress and too little to boredom – both resulting in the underperformance of individuals and discontentment in the team.


It will give an overview of reward strategies, performance culture, HR performance metrics and how to conduct effective 1:1 performance management. It will enable participants to leave the course feeling that they not only understand the topic but that they have useful tools to apply to real organisational challenges.


At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.


Key Training Features

Who Can Attend

Learning Outcomes

Civil Service College Bookstore

Key Training Features:

  • The key differences between the 20th Century and 21st Century motivation
  • A range of reward strategies from basic to sophisticated
  • How to create an environment of achieving maximum engagement and performance
  • The psychological contract and how it can be used effectively at work
  • How to hold effective 1:1s and measure performance using HR metrics

Who Can Attend:

The training course will be of interest to anyone who is responsible for managing people in an organisation - it will
help them understand human motivation and give useful tools to build trust and inspire excellence. It has a particular benefit to managers and HR professionals who are responsible for understanding and improving performance management.

Learning Outcomes:

Participants will gain an understanding of how to ensure they set the right climate for high performance. Participants will have practical tools that enable them to explore performance topics such as holding effective 1:1s, the Psychological Contract and performance metrics.

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10:00 - 16:00


Available to be delivered In-House. Contact us for a quotation.


Face to face or virtual

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Mel Owers

Mel Owers

Mel holds extensive expertise in Leadership, Management & Interpersonal Skills Training, which has been underpinned by his professional knowledge and practical experience.

Read Bio
Mel Owers

Mel Owers

Mel had an outstanding career in the UK Civil Service up until 2011 and held roles such as HR and Organisational Development Manager. He is now a Self-Employed Freelance Independent Consultant, Management Trainer, Assessor and Business Coach. He is a qualified HR Professional of over twenty years with a wide range of both strategic and operational business experience. He is an outstanding trainer who has extensive expertise in Leadership, Management & Interpersonal Skills Training used with a wide range of leaders.

Mel is an excellent communicator, who makes training participative and engaging. He is a Chartered Fellow of the CIPD and has the Certificate in the Psychology of Management. Mel is qualified in Coaching and Psychometrics and frequently uses them as part of leadership development. In 2012, he became a CIPD Experience Assessor and has since assessed a range of HR Directors. In 2015, he led the assessment of a large organisation’s HR function in the UAE. Due to his business credibility, he was also asked to speak at a Leadership Conference about Emotional Intelligence alongside Nick Clegg, MP.

Training, education and qualifications

  • Psychometric Ability Testing & Personality Assessment (MBTi, OPQ, 16PF and EQ-i 2.0)
  • Chartered Fellow CIPD
  • Prince 2 Project Management
  • Business Coaching 

Training Catalogue

Complete Training Catalogue
Jan - Dec 2024

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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