Getting the Best From People: Empathise & Motivate in Difficult Times

The Civil Service and Public Sector are facing an incredibly difficult time, with budget cuts and political change threatening to undermine morale. However, even in the face of such turbulence, leaders and managers still need to get the best from their staff.

This half-day course is designed to help participants make the most out of the eight key ways to enhance empathy and motivation. It will also explore how managers can learn more about the differences between team members and maximise the value diverse talents and perspectives can add to the team's overall performance.

'Getting the Best from People: 8 Ways to Empathise and Motivate in Difficult Times' is a motivational course featured in our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

Civil Service College Bookstore

Key Training Features:

  • The art of empathy: understanding diverse talents and perspectives
  • One = Many: build solidarity of purpose & guard against numbing conformity
  • The learning leader: how to thrive on critical feedback
  • The adaptable coach-mentor-supervisor: how to retain the best
  • Time to go: helping those who need to find the exit
  • Mind the gap: selection & development strategy for what's missing
  • Be the lightning rod, not the buck-passer
  • Be the lighthouse, a guide to safe passage

Who Can Attend:

Public Sector managers who want to get the best performance from their staff when they are facing ever-tightening budgets and intensifying delivery pressures.

Learning Outcomes:

Participants will learn to get the best from their staff by understanding their distinct talents, valuing their diversity and originality, as well as knowing how to motivate them in different circumstances.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 14:00


Available to be delivered In-House. Contact us for a quotation.


Face to face or virtual

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela has a broad range of experience working in and providing training for the public sector. Her expertise covers; communications, leadership, talent management and more.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela has years of senior expertise in personal and organisational development, leadership, change, wellbeing and resilience, operating at both strategic and practitioner level. Questioning and curious, she often brings an alternative perspective and encourages others to see things differently too.

Following 20 years of supporting individual and organisational learning and change in the civil service, latterly as Head of Talent Development in the Department of Health, Angela quickly built a reputation for solid delivery.  In that time Angela has worked as an associate for respected consultancies such as Ernst & Young, Korn Ferry and the Civil Service College and is a member of the faculty of the NHS Leadership Academy.  She has worked with clients from varied backgrounds including civil servants, scientists, analysts, musicians, High Court Judges and healthcare practitioners at all levels.

Her core specialisms include:

  • Building warm, honest and challenging coaching relationships, enabling people to achieve more than they thought possible; 
  • Expertise in leadership and talent development, change, wellbeing and resilience;
  • Designing and facilitating powerful and memorable learning experiences;
  • Enabling people to learn the skills to support and challenge others.

Angela is a Fellow of the Chartered Institute of Personnel and Development and an Accredited Time To Think® Facilitator.  She also holds a Certificate in Organisation Development, and a Master of Science in Human Resources. 


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator

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Jan - Dec 2024

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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