Leadership Communications - From Intention to Impact

Leaders often work hard at trying to get communications right, yet many are unaware that the impact they are having on others is different from their intention. Often, they do not realise they are unconsciously undermining messages with the small things they may do or say.

This half-day course enables leaders to adapt communications to their audience needs and to ensure that their “micro” messages are compatible with their “macro” ones, that HOW they communicate is consistent with WHAT they want to achieve.

At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.


Key Training Features

Who Can Attend

Learning Outcomes


Key Training Features:

  • Different communications we experience in the workplace.
  • The use of Forum Theatre to put techniques learned into practical use
  • The things we say and do that make people around us feel included, appreciated and respected or excluded, undermined and disempowered.
  • Understand how our mind interprets social stimulus in terms of threat and reward.

Who Can Attend:

Board Members, Senior Executives, Senior Managers and anyone who aspires to take on a leadership role.

Learning Outcomes:

  • Be able to appreciate the unconscious and unintended impact that behaviour can have;
  • Be able to consider how to adapt styles to meet different peoples needs;
  • Be alert to any difference between their intention and the impact they are actually having; and
  • Be able to adjust their communications accordingly.




10:00 - 14:00


£625 + VAT


Civil Service College, Westminster, London


Virtual 9 May 2024 Book8

Face to Face 18 June 2024 Book8

Virtual 22 October 2024 Book8

Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela has a broad range of experience working in and providing training for the public sector. Her expertise covers; communications, leadership, talent management and more.

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Angela Blacklaw

Angela Blacklaw

Angela has years of senior expertise in personal and organisational development, leadership, change, wellbeing and resilience, operating at both strategic and practitioner level. Questioning and curious, she often brings an alternative perspective and encourages others to see things differently too.

Following 20 years of supporting individual and organisational learning and change in the civil service, latterly as Head of Talent Development in the Department of Health, Angela quickly built a reputation for solid delivery.  In that time Angela has worked as an associate for respected consultancies such as Ernst & Young, Korn Ferry and the Civil Service College and is a member of the faculty of the NHS Leadership Academy.  She has worked with clients from varied backgrounds including civil servants, scientists, analysts, musicians, High Court Judges and healthcare practitioners at all levels.

Her core specialisms include:

  • Building warm, honest and challenging coaching relationships, enabling people to achieve more than they thought possible; 
  • Expertise in leadership and talent development, change, wellbeing and resilience;
  • Designing and facilitating powerful and memorable learning experiences;
  • Enabling people to learn the skills to support and challenge others.

Angela is a Fellow of the Chartered Institute of Personnel and Development and an Accredited Time To Think® Facilitator.  She also holds a Certificate in Organisation Development, and a Master of Science in Human Resources. 


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator

Lead Trainer

Nicki McKay

Nicki McKay

Nicki is a consultant, trainer, facilitator and coach. She has previously worked with; NHS Leadership Academy, Department for Work and Pensions, the Competition and Markets Authority and more.

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Nicki McKay

Nicki McKay

Nicki has a wealth of expertise at a senior level within a number of organisations, both public and private. As a consultant, trainer, facilitator and coach, Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Civil Service Learning, DWP, the Competition and Markets Authority, Health Education East of England, Kent Surrey and Sussex NHS Leadership Collaborative, Human Tissue Authority, Central & Cecil Housing, Delphi Automotive and Virgin Atlantic.

Nicki’s Core Specialisms Include:

  • Proven facilitation skills: designing and delivering a range of development activities, from programmes for staff aimed at confidence-building and developing self-awareness, to leadership development programmes using experiential learning and feedback on observed behaviour
  • Qualified coach: ILM Diploma in Management Coaching and Mentoring, with experience of coaching individuals at all levels of seniority
  • Extensive experience of using psychometric tools as part of management / leadership development programmes
  • Broad experience of implementing Organisation Development initiatives and best practice, including organisation design, 360 degree feedback, competency frameworks, talent management and apprenticeship programmes

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Jan - Dec 2024

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