NewWicked Problems and the Complex World

 

The modern world is fast paced and dynamic, and approaches that used to work for us don’t work anymore. Some issues are just too complex, too subject to unpredictable influences, how can leaders ensure these issues are addressed effectively?

This course will examine the complex and ambiguous world that we live and work in, and practice developing effective responses to these challenging situations.  


Key features:

  • “Wicked” versus “Tame” problems
  • Traditional “mechanical” thinking versus a systems-based approached
  • How to lead through complexity and ambiguity
  • The importance of connecting with people in all parts of the system
  • Using insights from neuroscience to consider how basic human drivers affect how people work together 

Designed for:

This course is suitable for current leaders, board members, senior executives, senior managers, line managers with challenging teams and anyone who aspires to take on a leadership role. This is especially useful for those tasked with leading complex cross-cutting projects.


Learning Outcomes:

Participants will be able to recognise the nature of their own ‘wicked’ challenges and apply techniques to inspire, engage motivate and lead others when the way ahead is unclear.

Book

Summary

Duration

10:00 - 16:00

Price

£595 + VAT

Location

St James’s Park, London

Dates

10 June 2019 Book

4 November 2019 Book

Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw is currently the owner and director of Leitmotif Learning and owner and co-director of Primavera People. She has a broad range of experience working within and providing training for the public sector.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela Blacklaw is currently the owner and director of Leitmotif Learning and owner and co-director of Primavera People. She has a broad range of experience working within and providing training for the public sector.

Angela designs and facilitates training on a variety of topics including identity and branding, action learning, and career coaching. Angela has delievered training to a variety of public sector clients such as Ministry of Justice, Hampshire County Council, DWP and DfID on a range of topics including communication, leadership, wellbeing and resilience, and talent development.

As apparent in her work at Leitmotif Learning and Primavera People, Angela is dedicated to creating sustainable change in the public sector. To this end she has served as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. In addition to her roles working within these organisations, Angela has also supported the public sector through her expert training. Angela has also supported leadership development for Health Education England, NHS Leadership Academy, the Church of England, Sellafield Ltd and Liberty Mutual. 

Angela has worked to provide transformational learning opportunities on the individual and organisational level for two decades. She is a skilled communicator and trainer specialising in galvanising organisational change and designing and delivering courses that challenge and strengthen participants.  

Angela earned a Certificate in Organisation Development from the NTL Institute and a Master of Science in Human Resources. She is also a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a Neuro-Linguistic Programming Master Practitioner.  


Qualifications:

  • Fellowship of the Chartered Institute of Personnel and Development (CIPD)
  • Certificate in Organisation Development (NTL Institute)
  • Master of Science in Human Resources  
  • Post-graduate Diploma in Training Management
  • Certificate in Training Practice
  • Registered with the British Psychological Society (BPS) as Test User, Occupational: Ability and Personality (formerly Level A and B).  Qualified in Jung Type Indicator, Emotional and Social Competency Indicator, Talent Q and Korn Ferry Hay Group’s own Leadership Styles, Organisational Climate and Growth Factor Inventory tools.
  • Master Practitioner of Neuro-Linguistic Programming
  • Certificate in Programme and Project Management
  • Bachelor of Science (Biological Sciences)
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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