NewWicked Problems and the Complex World


The modern world is fast paced and dynamic, and approaches that used to work for us don’t work anymore. Some issues are just too complex, too subject to unpredictable influences, how can leaders ensure these issues are addressed effectively?

This course will examine the complex and ambiguous world that we live and work in, and practice developing effective responses to these challenging situations.  

Key features:

  • “Wicked” versus “Tame” problems
  • Traditional “mechanical” thinking versus a systems-based approached
  • How to lead through complexity and ambiguity
  • The importance of connecting with people in all parts of the system
  • Using insights from neuroscience to consider how basic human drivers affect how people work together 

Designed for:

This course is suitable for current leaders, board members, senior executives, senior managers, line managers with challenging teams and anyone who aspires to take on a leadership role. This is especially useful for those tasked with leading complex cross-cutting projects.

Learning Outcomes:

Participants will be able to recognise the nature of their own ‘wicked’ challenges and apply techniques to inspire, engage motivate and lead others when the way ahead is unclear.




10:00 - 16:00


£595 + VAT


St James’s Park, London


9 July 2018 Book

22 November 2018 Book

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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