Holding Honest Conversations

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Do you ever feel you really SHOULD raise issues with someone at work – but yet you don’t raise them?  Maybe to give challenging feedback or to manage poor performance?  Or maybe you feel that you are not being really listened to? 

Often, we shy away from honest conversations: we feel awkward, don’t want to upset people, or are not sure how to start. Yet while these issues remain unresolved, there are consequences for us, for them and for the organisation. This half-day course will enable you to explore different approaches and techniques to ensure that these conversations really succeed.


Key Features

  • The key importance of behavioural flexibility;
  • The use of Forum Theatre to put techniques learned into practical use
  • Techniques to ensure you get your messages across with clarity;
  • Techniques to enable others to contribute to the conversation;
  • Honest conversations are brought to life with via forum theatre techniques, an innovative, engaging and practical way of allowing participants to develop understanding and skills, while avoiding the discomfort of taking part in role-play.

Designed for: 

Current leaders, anyone who aspires to take on a leadership role or who wants to hold honest, authentic conversations with others.


Learning Outcomes:

  • Recognise the impact and consequences of failing to hold effective and honest conversations and the potential benefits of doing it well;
  • Recognise that different individuals need to be supported in different ways;
  • Understand what it takes for people to be able to listen to challenging messages;
  • Explore and practice questioning and listening skills;
  • Set up an achievable action plan.

Summary

Face to Face
Training
Course
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Virtual Training
option available

Duration

10:00 - 14:00

Price

£550 + VAT

Location

Westminster, London

Dates

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.

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Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector. Her expertise cover a range of topics including communication, leadership, wellbeing and resilience and talent management.

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Angela Blacklaw

Angela Blacklaw

Angela is an independent consultant, trainer, facilitator and coach. She has years of senior expertise in personal and organisational development, leadership and change, operating at both strategic and practitioner level.

Her skills lie in building warm, honest, authentic and challenging relationships, enabling people to achieve more than they thought possible, and to learn the skills to support and challenge others. She has expertise in a wide range of leadership and talent development including emotional intelligence, communications, change, resilience, coaching skills and systems leadership.

After several years working on policy on HM Treasury, Angela chose to focus on individual and organisational learning as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. She then set up her own consultancy practice and works an associate for a number of respected consultancies, such as Korn Ferry Hay Group, Civil Service College and MindGym.  She has worked on award-winning leadership development programmes for the NHS where is a member of the Faculty of the NHS Leadership Academy, she is on the coaching register for the Senior Civil Service and she also teaches creative songwriting at degree level.  Angela has worked in the UK, Germany, the Netherlands, and Mexico; she has also worked with people from most European countries, from Central and South America, and from the USA.

Qualifications:

  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator

Publications:

  • A Blacklaw (2018) ‘Using Jungian archetypes in contemporary songwriting education.’ Research in Teacher Education, Vol 8(No.1). Available at: https://www.uel.ac.uk/Schools/Cass/Research/Research-in-Teacher-Education/Volume-8-No-1-May-2018

 

Courses

Lead Trainer

Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority and more.

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Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority, Health Education East of England, Kent Surrey and Sussex NHS Leadership Collaborative, Human Tissue Authority, Central & Ceil Housing, Delphi Automotive and Virgin Atlantic.

Nicki's core specialisms include:

  • Broad experience of implementing organisational development initiatives and best practice, including organisational design, 360-degree feedback, competency framework, talent management
  • Proven facilitation skills: delivering a wide range of training activities, from programmes for staff aimed at confidence-building and developing self-awareness, to leadership development programmes using experiential learning, personality profiling and feedback on observed behaviour
  • Qualified coach: ILM Diploma in Management Coaching and Mentoring, with significant experience of coaching individuals at all levels of seniority
  • Extensive experience of using psychometric tools as part of management/leadership development programmes, 1-1 feedback and development sessions, and selection and talent development programmes
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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