Emotional Intelligence Leadership

"This was the best training course I have done during my time in the Civil Service. Angela was brilliant and the course was structured and delivered beautifully. Thanks!"

Department for Digital, Culture, Media & Sport

Pressure has never been greater for those working in the Public Sector and Civil Service, as the fast-paced, large-scale projects and increased public scrutiny can lead to an incredibly demanding environment. Emotional intelligence leadership is a vital tool for managers to possess when helping lead their teams through stressful times to meet organisational goals. 

This one-day workshop on Emotional Intelligence Leadership introduces the key concepts of emotional intelligence and equips those in senior positions with the skills and knowledge to lead their teams through this time of challenge. As well as giving an introduction to Emotional Intelligence (EI), delegates will understand how EI competencies relate to awareness and management of self and others, an introduction to different leadership styles and an opportunity to discover their own natural leadership styles.

Emotional Intelligence Leadership is an incredibly popular course within our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

Civil Service College Bookstore

Key Training Features:

  • What is emotional intelligence and how does it relate to awareness and management of self and others 
  • Different leadership styles: What is your natural leadership style and which styles you might wish to adopt depending on changing circumstances. 
  • The use of a coaching leadership style to apply coaching skills to drive people development, performance and culture.

Who Can Attend:

Current leaders, Board Members, Senior Executives, Senior Managers and anyone who aspires to take on a leadership role.

Learning Outcomes:

Delegates will gain self-awareness by identifying emotional intelligence (EI) strengths and development areas, use their new skills to influence and lead their team as well as being better equipped to sense, analyse and deal with the situation around them.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 16:00


£750 + VAT


Westminster, London

Face to Face

25 November 2021 Book6

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector. Her expertise cover a range of topics including communication, leadership, wellbeing and resilience and talent management.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela is an independent consultant, trainer, facilitator and coach. She has years of senior expertise in personal and organisational development, leadership and change, operating at both strategic and practitioner level.

Her skills lie in building warm, honest, authentic and challenging relationships, enabling people to achieve more than they thought possible, and to learn the skills to support and challenge others. She has expertise in a wide range of leadership and talent development including emotional intelligence, communications, change, resilience, coaching skills and systems leadership.

After several years working on policy on HM Treasury, Angela chose to focus on individual and organisational learning as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. She then set up her own consultancy practice and works an associate for a number of respected consultancies, such as Korn Ferry Hay Group, Civil Service College and MindGym.  She has worked on award-winning leadership development programmes for the NHS where is a member of the Faculty of the NHS Leadership Academy, she is on the coaching register for the Senior Civil Service and she also teaches creative songwriting at degree level.  Angela has worked in the UK, Germany, the Netherlands, and Mexico; she has also worked with people from most European countries, from Central and South America, and from the USA.


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator


  • A Blacklaw (2018) ‘Using Jungian archetypes in contemporary songwriting education.’ Research in Teacher Education, Vol 8(No.1). Available at: https://www.uel.ac.uk/Schools/Cass/Research/Research-in-Teacher-Education/Volume-8-No-1-May-2018



“A good and differently focused leadership course that broadened my leadership horizon.”

The Scottish Government

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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