Emotional Intelligence Leadership

"This was the best training course I have done during my time in the Civil Service. Angela was brilliant and the course was structured and delivered beautifully. Thanks!"

Department for Digital, Culture, Media & Sport

Emotional intelligence leadership is a vital skill for managers to possess when helping lead their teams through stressful times to meet organisational goals.


This one-day course introduces the key concepts of emotional intelligence and equips those in senior positions with the skills and knowledge to lead their teams through this time of challenge. As well as giving an introduction to Emotional Intelligence (EI), delegates will understand how EI competencies relate to awareness and management of self and others, an introduction to different leadership styles and an opportunity to discover their own natural leadership styles.


At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.


Key Training Features

Who Can Attend

Learning Outcomes


Key Training Features:

  • What is emotional intelligence and how does it relate to awareness and management of self and others 
  • Different leadership styles: What is your natural leadership style and which styles you might wish to adopt depending on changing circumstances. 
  • The use of a coaching leadership style to apply coaching skills to drive people development, performance and culture.

Who Can Attend:

Current leaders, Board Members, Senior Executives, Senior Managers and anyone who aspires to take on a leadership role.

Learning Outcomes:

Participants will gain self-awareness by identifying emotional intelligence strengths and development areas, using their new skills to influence and lead their team as well as being better equipped to sense, analyse and deal with the situation around them.



10:00 - 16:00


£675 + VAT


Civil Service College, Westminster, London


Virtual 17 June 2024 Book8

Virtual 9 July 2024 Book8

Face to Face 20 November 2024 Book8

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela has a broad range of experience working in and providing training for the public sector. Her expertise covers; communications, leadership, talent management and more.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela has years of senior expertise in personal and organisational development, leadership, change, wellbeing and resilience, operating at both strategic and practitioner level. Questioning and curious, she often brings an alternative perspective and encourages others to see things differently too.

Following 20 years of supporting individual and organisational learning and change in the civil service, latterly as Head of Talent Development in the Department of Health, Angela quickly built a reputation for solid delivery.  In that time Angela has worked as an associate for respected consultancies such as Ernst & Young, Korn Ferry and the Civil Service College and is a member of the faculty of the NHS Leadership Academy.  She has worked with clients from varied backgrounds including civil servants, scientists, analysts, musicians, High Court Judges and healthcare practitioners at all levels.

Her core specialisms include:

  • Building warm, honest and challenging coaching relationships, enabling people to achieve more than they thought possible; 
  • Expertise in leadership and talent development, change, wellbeing and resilience;
  • Designing and facilitating powerful and memorable learning experiences;
  • Enabling people to learn the skills to support and challenge others.

Angela is a Fellow of the Chartered Institute of Personnel and Development and an Accredited Time To Think® Facilitator.  She also holds a Certificate in Organisation Development, and a Master of Science in Human Resources. 


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator

“A good and differently focused leadership course that broadened my leadership horizon.”

The Scottish Government

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