NewCoaching and Mentoring Skills for Leaders

“Really well delivered session. The content told a story through the day and practical examples were great. Trainer was excellent – great knowledge, good rapport and very personable. Excellent delivery of session.”

Higher Education Funding Council for England

Even for experienced leaders, evidence shows that time spent honing coaching skills pay huge dividends. In times of change, nothing embeds new procedures and behaviours like a focus on coaching individuals and teams. Organisational culture is driven forward by coaching, mentoring and when skilfully used can result in a performance-enhancing culture.

A brand new addition to the Leadership and Management series, Coaching and Mentoring Skills for Leaders is a one-day course that will demonstrate the benefits of effective coaching leadership within organisations, providing delegates with the foundation to understand the value and positive outcomes of a coaching and mentoring structure.

Delegates will develop and practice the core skills needed to coach and mentor productively, including learning how to construct a clear agreement between coach and coachee relating to the scope, objectives, confidentiality and various practical aspects of the coaching engagement. Delegates will gain renewed confidence and some new tools to be better coaches, as well as having the basic knowledge to introduce a coaching culture across their organisation.

During the course delegates will also practice active listening skills; gain insights through the use of open questions; employ proven coaching frameworks such as the ToGROW Coaching Model; experience examples of effective coaching through observational exercises; and use methods of reflective practice in order to hone mentoring abilities.

Key features:

  • Introduction to the Coaching Style of Leadership
  • What is Coaching?
  • Empathy - The Bedrock of Emotional Intelligence
  • Becoming an Effective Listener
  • Active Listening for the Coaching Style
  • The Power of Open Questions
  • The ToGROW Coaching Model
  • Establishing a Coaching Contract
  • Developing a Coaching Style

Designed for:

This course is suitable for current leaders, Board Members, Senior Executives, Senior managers, Line managers with challenging teams and anyone who aspires to take on a leadership role. This course is particularly valuable for leaders in organisations or teams undergoing change

Learning Outcomes:

Delegates will be able to engage in coaching conversations in order to begin to develop their own coaching style and reflective practice. Through a fuller understanding of the power of coaching, leaders will be able to make a difference to the people they coach and provide a sound basis for improved performance. Delegates will gain the tools and insights needed to build a coaching culture in their organisation.




10:00 - 16:00


£1,150 + VAT


St James's Park, London


Lead Trainer

Duncan Enright

Duncan Enright

Duncan is a successful director, influencer and communicator with proficient experience in driving organisational change, optimising performance and negotiating partnerships.

Read Bio
Duncan Enright

Duncan Enright

Duncan Enright is a successful and experienced director, influencer and communicator in healthcare information. He has over 25 years’ experience as a Product Development and Marketing Director in professional and healthcare publishing and held elected and appointed senior roles in NHS and Local Government.

Duncan’s key strengths lie in his leadership ability, as he is able to inspire others as a persuasive and visionary leader. He also possesses strong communication and networking skills, is proficient in driving change, optimising performance and negotiating partnerships.

His current roles include acting as the Head of Health and Care Faculty at Leadershape Ltd., where he provides executive coaching, help leadership and board development, focusing on culture and behaviour change to help drive performance.

Duncan studied at Oxford University and is qualified with a PGCE. He has been a Fellow of the Institute of Direct and Digital Marketing, as well as also being elected as a councillor in the West Oxfordshire District Council.


  • MA Hons, Physics, Oxon 1985
  • PGCE, Oxon 1986
  • SU President, also Candidate in OUSU Elections 1985
  • CPhys - Chartered Physicist until 2006
  • MInstP - Member of the Institute of Physics
  • FIDM – Fellow of the Institute of Direct and Digital Marketing to 2012
  • LeaderShape Alumnus, 2009-10
  • Elsevier Senior Management Development Programme 2003-4
  • Coaching 1:1 Programme 2007
  • Instructor, Improving Author Relations 2007-8
  • Myers Briggs: ENFP (2009)
  • TMSDI: Explorer/Promoter
  • Belbin: Plant/Coordinator

Social Media:

Twitter: @LdrShapeDuncan

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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