Unlocking Employee Engagement and Managing Change

Organisations that recognise the importance of having engaged employees find that performance at individual, team and organisational level rise allowing them to achieve competitive advantage. Those who are engaged understand why it is important to the organisation’s strategic aims to do their jobs well, support their colleagues and communicate effectively.   

In a Volatile, Uncertain, Complex and Ambiguous (VUCA) world, the speed of change is becoming more rapid as technology improves and expectations increase. Individuals need to be able to cope with these changes and managers need to be able to lead people in a way that deals with the emotional, psychological and practical issues being faced.  

By the end of this highly interactive programme, you will understand what employee engagement is, how to improve it and how to manage change successfully. You will have practical tools which enable you to explore employee engagement and understand change. The course is run by Mel Owers, an expert in Human Resources who, is not only a Chartered Fellow of the CIPD but has the relevant up-to-date experience, so you can apply the techniques learnt from the training to organisational challenges.  

Unlocking Employee Engagement and Managing Change is a part of our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

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Key Training Features:

  • What Employee Engagement is & the current trends
  • Engaging people from the head, heart and hands
  • Improving employee engagement
  • Building Resilience and understanding the risk of low engagement
  • How to manage change effectively – understanding it and using tools to get buy-in

Who Can Attend:

The training course will be of interest to anyone who wants to unlock the secrets of employee engagement & managing change in an organisation - it will give them the tools to build employee engagement and understand change. It has a particular benefit to managers and HR professionals who are responsible for managing employee engagement and managing change. 

Learning Outcomes:

Participants will gain an understanding of what employee engagement is, how the thinking around the topic has developed and learn how to manage change. It will enable participants to leave the course knowing how to improve engagement levels, build resilience and have practical tools to apply to real organisational challenges.  

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 16:00


Available to be delivered In-House. Contact us for a quotation.


Face to face or virtual

Lead Trainer

Mel Owers

Mel Owers

Mel holds extensive expertise in Leadership, Management & Interpersonal Skills Training, which has been underpinned by his professional knowledge and practical experience.

Read Bio
Mel Owers

Mel Owers

Mel had an outstanding career in the UK Civil Service up until 2011 and held roles such as HR and Organisational Development Manager. He is now a Self-Employed Freelance Independent Consultant, Management Trainer, Assessor and Business Coach. He is a qualified HR Professional of over twenty years with a wide range of both strategic and operational business experience. He is an outstanding trainer who has extensive expertise in Leadership, Management & Interpersonal Skills Training used with a wide range of leaders.

Mel is an excellent communicator, who makes training participative and engaging. He is a Chartered Fellow of the CIPD and has the Certificate in the Psychology of Management. Mel is qualified in Coaching and Psychometrics and frequently uses them as part of leadership development. In 2012, he became a CIPD Experience Assessor and has since assessed a range of HR Directors. In 2015, he led the assessment of a large organisation’s HR function in the UAE. Due to his business credibility, he was also asked to speak at a Leadership Conference about Emotional Intelligence alongside Nick Clegg, MP.

Training, education and qualifications

  • Psychometric Ability Testing & Personality Assessment (MBTi, OPQ, 16PF and EQ-i 2.0)
  • Chartered Fellow CIPD
  • Prince 2 Project Management
  • Business Coaching 

Training Catalogue

Complete Training Catalogue
Jan - Dec 2024

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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