Getting the Best From People: 8 ways to empathise and motivate in difficult times

The Civil Service and Public Sector are facing an incredibly difficult time, with budget cuts and political change threatening to undermine morale. However, even in the face of such turbulence, leaders and managers still need to get the best from their staff.

This half day course is designed to help participants make the most out of the eight key ways to enhance empathy and motivation. It will also explore how managers can learn more about the differences between team members and maximise the value diverse talents and perspectives can add to the team's overall performance.

'Getting the Best from People: 8 Ways to Empathise and Motivate in Difficult Times' is a motivational course featured in our Leadership and Management series. At Civil Service College, we pride ourselves on our ability to tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.  

Key features of the course include:

  • The art of empathy: understanding diverse talents and perspectives
  • One = Many: build solidarity of purpose & guard against numbing conformity
  • The learning leader: how to thrive on critical feedback
  • The adaptable coach-mentor-supervisor: how to retain the best
  • Time to go: helping those who need to find the exit
  • Mind the gap: selection & development strategy for what's missing
  • Be the lightning rod, not the buck-passer
  • Be the lighthouse, a guide to safe passage

Designed for:

Public Sector managers who want to get the best performance from their staff when they are facing ever-tightening budgets and intensifying delivery pressures.

Learning outcomes:

Participants will learn to get the best from their staff by understanding their distinct talents, valuing their diversity and originality, as well as knowing how to motivate them in different circumstances.



10:00 - 14:00


£595 + VAT


Available to be delivered In-House


12 December 2019 Book6

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector. Her expertise cover a range of topics including communication, leadership, wellbeing and resilience and talent management.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector.

Angela designs and facilitates training on a variety of topics including identity and branding, action learning, and career coaching. Angela has delivered training to a variety of public sector clients such as Ministry of Justice, Hampshire County Council, DWP and DfID on a range of topics including communication, leadership, wellbeing and resilience, and talent development.

 Angela is dedicated to creating sustainable change in the public sector. To this end, she has served as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. In addition to her roles working within these organisations, Angela has also supported the public sector through her expert training. Angela has also supported leadership development for Health Education England, NHS Leadership Academy, the Church of England, Sellafield Ltd and Liberty Mutual. 

Angela has worked to provide transformational learning opportunities on the individual and organisational level for two decades. She is a skilled communicator and trainer specialising in galvanising organisational change and designing and delivering courses that challenge and strengthen participants.  

Angela Blacklaw earned a Certificate in Organisation Development from the NTL Institute and a Master of Science in Human Resources. She is also a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a Neuro-Linguistic Programming Master Practitioner.  


  • Fellowship of the Chartered Institute of Personnel and Development (CIPD)
  • Certificate in Organisation Development (NTL Institute)
  • Master of Science in Human Resources  
  • Post-graduate Diploma in Training Management
  • Certificate in Training Practice
  • Registered with the British Psychological Society (BPS) as Test User, Occupational: Ability and Personality (formerly Level A and B).  Qualified in Jung Type Indicator, Emotional and Social Competency Indicator, Talent Q and Korn Ferry Hay Group’s own Leadership Styles, Organisational Climate and Growth Factor Inventory tools.
  • Master Practitioner of Neuro-Linguistic Programming
  • Certificate in Programme and Project Management
  • Bachelor of Science (Biological Sciences)
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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