Getting the Best From People: 8 ways to empathise and motivate in difficult times

The Civil Service and Public Sector are facing an incredibly difficult time, with budget cuts and political change threatening to undermine morale. However even in the face of such turbulence, leaders and managers still need to get the best from their staff.

This half day course is designed to help participants make the most out of the eight key ways to enhance empathy and motivation. It will also explore how managers can learn more about the differences between team members and maximise the value diverse talents and perspectives can add to the team's overall performance.

Getting the Best from People: 8 Ways to Empathise and Motivate in Difficult Times is a motivational course featured within our Leadership and Management series. At Civil Service College, we pride ourselves on our ability to tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.  

Please note that this course is available to be delivered in-house only. 

Key features of the course include:

  • The art of empathy: understanding diverse talents and perspectives
  • One = Many: build solidarity of purpose & guard against numbing conformity
  • The learning leader: how to thrive on critical feedback
  • The adaptable coach-mentor-supervisor: how to retain the best
  • Time to go: helping those who need to find the exit
  • Mind the gap: selection & development strategy for what's missing
  • Be the lightning rod, not the buck-passer
  • Be the lighthouse, a guide to safe passage

Designed for:

Public Sector managers who want to get the best performance from their staff when they are facing ever-tightening budgets and intensifying delivery pressures.

Learning outcomes:

Participants will learn to get the best from their staff by understanding their distinct talents, valuing their diversity and originality, as well as knowing how to motivate them in different circumstances.




10:00 - 14:00


£550 + VAT


Available to be delivered In-House


In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Henry Tam

Henry Tam

Henry is an experienced policy advisor, programme director and political theorist in support of the development of inclusive communities. He has led various government initiatives focusing on delivering wider democratic empowerment and improving community-based regeneration.

Read Bio
Henry Tam

Henry Tam

Henry Tam has over twenty years’ experience as a policy advisor, programme director and political theorist in support of the development of inclusive communities. He has written extensively on the subject and led government initiatives on delivering wider democratic empowerment, promoting civil renewal, and improving community-based regeneration.                                                               

Henry is currently Director of Cambridge University’s Forum for Youth Participation & Democracy. Prior to this, he was Head of Civil Renewal and Deputy Director for Community Empowerment at the Home Office, where he was responsible for national policies for the involvement of citizens in shaping public decisions. Here he also devised and delivered the cross-government ‘Together We Can’ action plan for civil renewal. This programme was showcased at the 2008 international meeting of the Global Network of Government Innovators (USA).

From 2000-2002 he was the Home Office’s Director for Community Safety & Regeneration in the East of England, responsible for developing and implementing Government policies on neighbourhood renewal and community safety in the region.

He was formerly the Deputy Chief Executive at St Edmundsbury Borough Council where his work on democratic engagement with young people won a Best Practice Award from the Prime Minister.

Henry’s interests include participatory democracy and citizenship development, as well as communitarian theory and inclusive solidarity.


Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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