Getting the Best From People: Empathise & Motivate in Difficult Times

The Civil Service and Public Sector are facing an incredibly difficult time, with budget cuts and political change threatening to undermine morale. However, even in the face of such turbulence, leaders and managers still need to get the best from their staff.

This half day course is designed to help participants make the most out of the eight key ways to enhance empathy and motivation. It will also explore how managers can learn more about the differences between team members and maximise the value diverse talents and perspectives can add to the team's overall performance.

'Getting the Best from People: 8 Ways to Empathise and Motivate in Difficult Times' is a motivational course featured in our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key features of the course include:

• The art of empathy: understanding diverse talents and perspectives
• One = Many: build solidarity of purpose & guard against numbing conformity
• The learning leader: how to thrive on critical feedback
• The adaptable coach-mentor-supervisor: how to retain the best
• Time to go: helping those who need to find the exit
• Mind the gap: selection & development strategy for what's missing
• Be the lightning rod, not the buck-passer
• Be the lighthouse, a guide to safe passage

Designed for:

Public Sector managers who want to get the best performance from their staff when they are facing ever-tightening budgets and intensifying delivery pressures.

Learning outcomes:

Participants will learn to get the best from their staff by understanding their distinct talents, valuing their diversity and originality, as well as knowing how to motivate them in different circumstances.

Learning resources:

Go above and beyond your training with new collaborative resources from our partnership with Kogan Page, an award-winning independent publisher of business books and content. Additional learning resources include print books, ebooks and online learning courses, which will take you through a journey experience of blended learning. 

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View course outline