Leadership Communications - From Intention to Impact

Leaders may work at getting communications right, yet many are unaware that the impact they are having on others is different from their intention.  Often, they do not realise they are unconsciously undermining messages by small things they do and say. This one-day course enables leaders to adapt communications to their audience’s needs, rather than to rely on merely giving information, and to ensure that their “micro” messages are compatible with their “macro” ones.

Leadership Communications - From Intention to Impact is from our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

Civil Service College Bookstore

Key Training Features:

  • Some of the differences we experience in workplace populations;
  • The use of Forum Theatre to put techniques learned into practical use
  • The small things we say and do that make people around us feel included, appreciated and respected – or excluded, undermined and disempowered;
  • Understand how our brains interpret social stimulus in terms of threat and reward;
  • Communication issues are brought to life with via forum theatre techniques, an innovative, engaging and practical way of allowing participants to develop understanding and skills, while avoiding the discomfort of taking part in role-play.

Who Can Attend:

Current leaders, Board Members, Senior Executives, Senior Managers and anyone who aspires to take on a leadership role or have maximum impact when they communicate.

Learning Outcomes:

  • Appreciate the unconscious and unintended impact that leaders’ behaviours can have;
  • Consider how to adapt their style to meet different people’s needs;
  • Be alert to any difference between their intention and the impact they are actually having; and
  • Be able to adjust their communications accordingly.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!


Face to Face

Virtual Training
option available


10:00 - 14:00


£550 + VAT


Westminster, London


8 June 2021 Book8

Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector. Her expertise cover a range of topics including communication, leadership, wellbeing and resilience and talent management.

Read Bio
Angela Blacklaw

Angela Blacklaw

Angela is an independent consultant, trainer, facilitator and coach. She has years of senior expertise in personal and organisational development, leadership and change, operating at both strategic and practitioner level.

Her skills lie in building warm, honest, authentic and challenging relationships, enabling people to achieve more than they thought possible, and to learn the skills to support and challenge others. She has expertise in a wide range of leadership and talent development including emotional intelligence, communications, change, resilience, coaching skills and systems leadership.

After several years working on policy on HM Treasury, Angela chose to focus on individual and organisational learning as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. She then set up her own consultancy practice and works an associate for a number of respected consultancies, such as Korn Ferry Hay Group, Civil Service College and MindGym.  She has worked on award-winning leadership development programmes for the NHS where is a member of the Faculty of the NHS Leadership Academy, she is on the coaching register for the Senior Civil Service and she also teaches creative songwriting at degree level.  Angela has worked in the UK, Germany, the Netherlands, and Mexico; she has also worked with people from most European countries, from Central and South America, and from the USA.


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator


  • A Blacklaw (2018) ‘Using Jungian archetypes in contemporary songwriting education.’ Research in Teacher Education, Vol 8(No.1). Available at: https://www.uel.ac.uk/Schools/Cass/Research/Research-in-Teacher-Education/Volume-8-No-1-May-2018



Lead Trainer

Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority and more.

Read Bio
Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority, Health Education East of England, Kent Surrey and Sussex NHS Leadership Collaborative, Human Tissue Authority, Central & Ceil Housing, Delphi Automotive and Virgin Atlantic.

Nicki's core specialisms include:

  • Broad experience of implementing organisational development initiatives and best practice, including organisational design, 360-degree feedback, competency framework, talent management
  • Proven facilitation skills: delivering a wide range of training activities, from programmes for staff aimed at confidence-building and developing self-awareness, to leadership development programmes using experiential learning, personality profiling and feedback on observed behaviour
  • Qualified coach: ILM Diploma in Management Coaching and Mentoring, with significant experience of coaching individuals at all levels of seniority
  • Extensive experience of using psychometric tools as part of management/leadership development programmes, 1-1 feedback and development sessions, and selection and talent development programmes
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

request a call back

For more information on how we protect and store your submitted data, please see visit our privacy policy.

Training Alerts

For more information on how we protect and store your submitted data, please see visit our privacy policy.