To book call 020 8069 9000
NEGOTIATION AND DISPUTE RESOLUTION
Where there is workplace interaction there will inevitably be disagreement and dispute. As a manager or leader you need to be able to understand how to deal with conflict and confidently facilitate constructive conversations with those in dispute. It is important to recognise, understand and respond appropriately to manage disputes and bring them to a successful resolution.
This five-day highly interactive programme will look at a range of different approaches to alternative dispute resolutions, including how to have difficult conversations, the principles of negotiation and an in depth of exploration of how to mediate using various techniques and tools, this enhancing your skills and knowledge in this area.
Senior managers, HR professionals, learning and development professionals and anyone looking to introduce or review their talent management programmes or processes.
5 DAY COURSE
£2,150 + VAT
St James’s Park, London
8 May 2018 Book
22 October 2018 Book
Ann is currently a trainer at Civil Service College. Her previous roles include Director of Studies at RIPA International and Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea.
Ann has worked at RIPA International as Director of Studies. In this role she was responsible for the design and delivery of all HR, management, and leadership programmes for Senior Overseas Government officials attending London based training. Additionally, Ann has designed and delivered bespoke in country training programs for a variety of countries including Qatar, Bahrain, Dominica, Botswana, Bangkok, Libya, Kenya, Sierra Leone, Kosovo, and Zambia.
Prior to joining RIPA International, Ann served as Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea. In this role she designed and delivered a range of bespoke courses as well as directing the NVQ Level 4 Management programme for Chartered Management Institute (CMI). Additionally, she organized conferences for top managers and carried out workplace mediation.
Ann has worked to provide exceptional training in both the private and public sector for over two decades. She possesses extensive experience in delivering domestic and overseas training on a variety of topics such as leadership, performance management, succession planning, train the trainer, developing a competency framework, and performance review. She is a qualified and experienced OCN Law Society Mediator and Chartered Institute of Personnel and Development (CIPD) Coach. Additionally, she is a member of the Association of Coaching.
This programme looks at how leaders set a vision and a sense of purpose. Strategic management in the areas of analysis, development and delivery, and finally how to develop their team.
This programme will look at a range of different approaches to alternative dispute resolutions. You will develop constructive skills and knowledge to manage a range of situations.
This course helps delegates understand what their own communication styles are, and what can be changed and improved to be a more effective communicator.
This one-day workshop introduces the key concepts of emotional intelligence and equips those in senior positions with the skills and knowledge to lead their teams through times of challenge.
This one day course is designed to help participants recognise their own ‘wicked’ problems and equip them with the tools needed to overcome challenging teams and situations.
Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.
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Registered in England: 07835721. Registered Office: Civil Service College, 25 Queen Anne's Gate, St James's Park, London, SW1H 9BU, United Kingdom