Negotiation & Dispute Resolution

There is the opportunity for international virtual training format, please enquire for more information: andrea@civilservicecollege.org.uk

Where there is workplace interaction there will inevitably be disagreement and dispute. As a manager or leader you need to be able to understand how to deal with conflict and confidently facilitate constructive conversations with those in dispute. It is important to recognise, understand and respond appropriately to manage disputes and bring them to a successful resolution.

This five-day highly interactive programme will look at a range of different approaches to alternative dispute resolutions, including how to have difficult conversations, the principles of negotiation and an in depth of exploration of how to mediate using various techniques and tools, this enhancing your skills and knowledge in this area.

All of our open programmes are delivered in an interactive and engaging style and will require full participation from delegates. Therefore, we advise that you have a proficient level of written and spoken English language in order to gain the full benefits of our open programmes.

Key features:

• How to recognise different approaches to managing conflict in the workplace
• Create the conditions for successful dispute resolution within the culture of your organisation
• Enhance your knowledge and skills in this challenging area of dealing with workplace conflict
• Understand how situations can escalate if not dealt with swiftly
• Undertake a Conflict Mode Instrument to determine how you deal with conflict
• Explore a conflict model and how you can utilise this to your benefit

Designed for:

Senior managers, HR professionals, learning and development professionals and anyone looking to introduce or review their talent management programmes or processes.

Learning Outcomes:

• Better understand why and how people react to conflict in the workplace
• Take a key role in promoting good working relationships for your department or organisation
• Develop constructive skills and knowledge to manage a range of situations that involve conflict

Learning resources:

Go above and beyond your training with new collaborative resources from our partnership with Kogan Page, an award-winning independent publisher of business books and content. Additional learning resources include print books, ebooks and online learning courses, which will take you through a journey experience of blended learning. 

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