NEGOTIATION AND DISPUTE RESOLUTION

Where there is workplace interaction there will inevitably be disagreement and dispute. As a manager or leader you need to be able to understand how to deal with conflict and confidently facilitate constructive conversations with those in dispute. It is important to recognise, understand and respond appropriately to manage disputes and bring them to a successful resolution.

This five-day highly interactive programme will look at a range of different approaches to alternative dispute resolutions, including how to have difficult conversations, the principles of negotiation and an in depth of exploration of how to mediate using various techniques and tools, this enhancing your skills and knowledge in this area.


Key features:

  • How to recognise different approaches to managing conflict in the workplace
  • Create the conditions for successful dispute resolution within the culture of your organisation
  • Enhance your knowledge and skills in this challenging area of dealing with workplace conflict
  • Understand how situations can escalate if not dealt with swiftly
  • Undertake a Conflict Mode Instrument to determine how you deal with conflict
  • Explore a conflict model and how you can utilise this to your benefit

Designed for:

Senior managers, HR professionals, learning and development professionals and anyone looking to introduce or review their talent management programmes or processes.


Learning Outcomes:

  • Better understand why and how people react to conflict in the workplace
  • Take a key role in promoting good working relationships for your department or organisation
  • Develop constructive skills and knowledge to manage a range of situations that involve conflict

 

Book

Summary

Duration

5 DAY COURSE

Price

£2,150 + VAT

Location

St James’s Park, London

Dates

8 May 2018 Book

22 October 2018 Book

Lead Trainer

Ann Hall

Ann Hall

Ann is currently a trainer at Civil Service College. Her previous roles include Director of Studies at RIPA International and Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea.

Read Bio
Ann Hall

Ann Hall

Ann is currently a trainer at Civil Service College. Her previous roles include Director of Studies at RIPA International and Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea.

Ann has worked at RIPA International as Director of Studies. In this role she was responsible for the design and delivery of all HR, management, and leadership programmes for Senior Overseas Government officials attending London based training. Additionally, Ann has designed and delivered bespoke in country training programs for a variety of countries including Qatar, Bahrain, Dominica, Botswana, Bangkok, Libya, Kenya, Sierra Leone, Kosovo, and Zambia.

Prior to joining RIPA International, Ann served as Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea. In this role she designed and delivered a range of bespoke courses as well as directing the NVQ Level 4 Management programme for Chartered Management Institute (CMI). Additionally, she organized conferences for top managers and carried out workplace mediation.

 Ann has worked to provide exceptional training in both the private and public sector for over two decades. She possesses extensive experience in delivering domestic and overseas training on a variety of topics such as leadership, performance management, succession planning, train the trainer, developing a competency framework, and performance review. She is a qualified and experienced OCN Law Society Mediator and Chartered Institute of Personnel and Development (CIPD) Coach. Additionally, she is a member of the Association of Coaching.  

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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