Negotiation & Dispute Resolution

There is an opportunity for international virtual training format, please contact Andrea for more information.

Where there is workplace interaction there will inevitably be disagreement and dispute. As a manager or leader you need to be able to understand how to deal with conflict and confidently facilitate constructive conversations with those in dispute. It is important to recognise, understand and respond appropriately to manage disputes and bring them to a successful resolution.

This five-day highly interactive programme will look at a range of different approaches to alternative dispute resolutions, including how to have difficult conversations, the principles of negotiation and an in-depth of exploration of how to mediate using various techniques and tools, this enhancing your skills and knowledge in this area.

Key International Training Features

Who Can Attend

Learning Outcomes

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Key International Training Features:

  • How to recognise different approaches to managing conflict in the workplace
  • Create the conditions for successful dispute resolution within the culture of your organisation
  • Enhance your knowledge and skills in this challenging area of dealing with workplace conflict
  • Understand how situations can escalate if not dealt with swiftly
  • Undertake a Conflict Mode Instrument to determine how you deal with conflict
  • Explore a conflict model and how you can utilise this to your benefit

Who Can Attend:

Senior managers, HR professionals, learning and development professionals and anyone looking to introduce or review their talent management programmes or processes.

All of our open programmes are delivered in an interactive and engaging style and will require full participation from delegates. Therefore, we advise that you have a proficient level of written and spoken English language in order to gain the full benefits of our open programmes.

Learning Outcomes:

  • Better understand why and how people react to conflict in the workplace
  • Take a key role in promoting good working relationships for your department or organisation
  • Develop constructive skills and knowledge to manage a range of situations that involve conflict

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!





£2,150 + VAT


Westminster, London

Lead Trainer

Ann Hall

Ann Hall

Ann is currently a trainer and Executive Coach. Ann's previous roles include Director of Studies at RIPA International and Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea.

Read Bio
Ann Hall

Ann Hall

Ann is currently a trainer at Civil Service College. Ann previously worked at RIPA International as Director of Studies. In this role she was responsible for the design and delivery of all HR, management, and leadership programmes for Senior Overseas Government officials attending London based training. Additionally, Ann has designed and delivered bespoke in country training programmes in a variety of countries including Qatar, Bahrain, Dominica, Botswana, Bangkok, Libya, Kenya, Sierra Leone, Kosovo, Uganda and Zambia.

Ann also undertakes Executive Coaching /360 feedback and has worked extensively with many Senior Civil Servants in this capacity.

Prior to joining RIPA International, Ann served as Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea. In this role she designed and delivered a range of bespoke HR / Leadership courses as well as directing the NVQ Level 4 Management programme for the Chartered Management Institute (CMI). Additionally, she organised conferences for top managers and carried out workplace mediation.

 Ann has worked to provide exceptional training in both the private and public sector for over two decades. She possesses extensive experience in delivering domestic and overseas training on a variety of topics such as leadership, performance management, mediation in the workplace, train the trainer, developing a competency framework, and coaching programmes. She is a qualified and experienced OCN Law Society Mediator and Chartered Institute of Personnel and Development (CIPD) Coach. Additionally, Ann is a member of the Association of Coaching and a Fellow of the Learning and Performance Institute.  

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