Policy Implementation: Delivering results

Poor engagement with those responsible for delivering policies can lead to misunderstandings and weak implementation, which can, in turn, result in unintended consequences at both individual and organisational levels.

Using real-life examples and a coaching style of teaching, this programme will equip delegates with the tools needed to strengthen their chances of successful implementation. It will also enable them to actively and meaningfully engage with different stakeholders, along with those ultimately delivering the policies that are being developed. Furthermore, it will allow delegates to reflect on their work and look at things from different perspectives.

'Policy Implementation: Delivering results' is from our Policy Skills series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

Learning Resources

Key Training Features

  • Three key areas to successful implementation: programme project management, change management and procurement
  • Systematic approaches: collaboration and engagement
  • Working together to identify the wrinkles

Who Can Attend:

Participants involved in policy delivery and implementation.

Learning Outcomes:

Participants will gain the confidence to engage meaningfully with different stakeholders throughout different stages responsible for delivering the policies developed, leading to a more sustainable implementation that will help realise the full benefits of policies.

Participants will also have the opportunity to reflect on their work and develop an action plan with a range of practical techniques and approaches they can use every day. 

Learning Resources:

Go above and beyond your training with new collaborative resources from our partnership with Kogan Page, an award-winning independent publisher of business books and content. Additional learning resources include print books, ebooks and online learning courses, which will take you through a journey experience of blended learning. 

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Face to Face

Virtual Training
option available


10:00 - 16:00


Price on Request.


Available to be delivered In-House Only


Lead Trainer

Ruth Knox

Ruth Knox

Ruth is currently a Senior Policy Fellow for The Health Foundation and previously held positions across several government departments, including the Foreign Office, the Home Office and the Cabinet Office where she worked in the Prime Ministers delivery unit.

Read Bio
Ruth Knox

Ruth Knox

Ruth Knox is currently a Senior Policy Fellow for The Health Foundation.  Prior to this she was a Senior Civil Servant in four government departments: the Foreign Office, where she was head of operations; the Home Office, where she led counter-terrorism work; the Department of Health, where she was private secretary to the Permanent Secretary and in operational roles; and the Cabinet Office where she worked in the Prime Minister’s Delivery Unit.

She is an expert facilitator, with a flair for bringing people together from a range of backgrounds and perspectives to come up with practical solutions to real life problems. Her extensive experience of successful collaboration with colleagues in the NHS and wider public sector, alongside her deep knowledge of project and programme management, have ensured major change initiatives have delivered positive results.

Her operational experience ranges from helping people on welfare benefits to working with the emergency services on England’s response to terrorist related attacks. It also includes knowledge of commercial and procurement activities, having reviewed arrangements in the Department of Health and the NHS, where she made recommendations for change that realised £500m in savings.

Major achievements in her former role included supporting the Department in producing the NHS Plan: a plan for investment, a plan for reform. She also worked with NHS colleagues to ensure successful delivery of the Prime Minister’s key NHS service delivery targets.

Above all, her experience across some of the most important departments of Whitehall has given Ruth a total belief in the importance of the public sector and the people who work in it. She started her career in 1987 on the front line, assessing people’s eligibility for means-tested benefits. The knowledge that these early experiences gave her, of the vital role that the welfare state plays in people’s lives, have stayed with her as she undertook more senior roles, making sure that she always looked for more efficient and effective ways of using scarce resources to achieve positive social outcomes.


Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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