Policy Implementation: Delivering results

Poor engagement with those responsible for delivering policies can lead to misunderstandings and weak implementation, which can, in turn, result in unintended consequences at both individual and organisational levels.

Using real-life examples and a coaching style of teaching, this programme will equip delegates with the tools needed to strengthen their chances of successful implementation. It will also enable them to actively and meaningfully engage with different stakeholders, along with those ultimately delivering the policies that are being developed. Furthermore, it will allow delegates to reflect on their work and look at things from different perspectives.

Key features:

  • Three key areas to successful implementation: programme project management, change management and procurement
  • Systematic approaches: collaboration and engagement
  • Working together to identify the wrinkles

Designed for:

Participants involved in policy delivery and implementation.

Learning Outcomes:

Participants will gain the confidence to engage meaningfully with different stakeholders throughout different stages responsible for delivering the policies developed, leading to a more sustainable implementation that will help realise the full benefits of policies.

Participants will also have the opportunity to reflect on their work and develop an action plan with a range of practical techniques and approaches they can use every day. 




10:00 - 16:00


£595 + VAT


St James’s Park, London


5 June 2019 Book

31 October 2019 Book

Lead Trainer

Clair Fisher

Clair Fisher

Clair is passionate about excellent Public Services and began her career in the Civil Service, quickly rising to senior positions. After working as a Director of a Charity, Clair now delivers leadership, strategy and policy training across various Government departments and other organisations.

Read Bio
Clair Fisher

Clair Fisher

Clair’s career began in the Civil Service, where she worked in the Department for Constitutional Affairs (Now Ministry of Justice), the Home Office, and the Government Office for the South East.  

Clair rose quickly to hold senior roles and worked closely with Ministers to lead complex projects during turbulent and challenging times.  Her expertise is in development and improvement work with senior leaders and their teams, as well as managing collaborative projects and delivering within complex organisational structures.

More recently Clair has been involved in delivering extensive training for many Public Sector organisations and Government departments. Some of her past successes including delivering effective leadership and change management training within Tower Hamlets council, working with Health Education Kent Surrey Sussex , where she conducting a management audit, and working  with the National Trust to redevelop the training materials for the managers of the Trust’s 70,000 volunteers.

Clair is a visiting lecturer at Brighton Business School and Surrey University, an associate of Local Partnerships and a Fellow of the Chartered Management Institute.


  • ILM 7 Certificate in Executive Coaching
  • MBA (Distinction), University of Brighton
  • ACCA Diploma in Financial Management
  • BA (Hons) History with Law, UEA

Linkedin:  https://uk.linkedin.com/in/clairfisher

Twitter:  https://twitter.com/pashleyfisher

Blog:  http://www.pashleyfisher.co.uk/pashleyfisher/

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

request a call back