Disability & Accessibility Awareness

This equality training addresses how society affects a person with an impairment due to the barriers they often face. You will learn how disability is a social and human rights issue, rather than a medical problem.

Interactive discussions on changes over the years as well as the similarities disabled people face today. We will discover facts and figures that impact disabled people and society and the different models, and barriers faced on a daily basis. Explore what the law says about disability as well as appropriate language to use and why. We will also cover unconscious bias and go through some case studies to learn how each of us can identify and help others overcome barriers.

At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes


Key Training Features:

  • History of disability and how it's been approached in the past
  • Different ways of thinking about disability and facts and figures in society including the impacts of Covid-19 on disabled people
  • Proper etiquette around disability
  • The difference between equality and equity
  • Appropriate language to use
  • What the law says about disability The Disability Discrimination Act 1995 / Equality Act 2010
  • Unconscious bias
  • Identifying barriers in the workplace and society and learning how to remove barriers

Who Can Attend:

People who employ, work with, live with or interact with disabled people.


Learning Outcomes:

  • Increasing your understanding of disability equality & access issues
  • Understanding what the law says about disability discrimination
  • Learn about appropriate language to use using the social model of disability
  • Learning the difference between the Medical Model & the Social Model of disability.
  • Learn to identify barriers both in the workplace and in society and learn how to remove them.




10:00 - 16:00


Available to be delivered In-House. Contact us for a quotation.


Civil Service College, Westminster, London

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Ruben Carol

Ruben Carol

Ruben is an established disability equality trainer. He currently trains Uber and Transport for London, outlining the intricacies of disability related legislation within the Equalities Act 2010.

Read Bio
Ruben Carol

Ruben Carol

While studying business management at university, Ruben attended 2 years of acting classes to help him gain presentation skills he would need as a business owner.

He had been running a successful business for 11 years when he was struck by a hit-and-run  driver while riding his motorbike. He spent 5 weeks in a coma and 6 months in hospital before coming home and continuing to run his business from bed. He was almost unable to mobilise for another 2 years, as doctors tried to save his leg. 

In January 2007 it was decided that his leg would require to be amputated.  After the amputation, later that same year, Ruben found love online and sold everything he owned to move to the UK to join the woman who became his wife.

Looking for a meaningful new career, Ruben decided to fall back on his acting training and became a casualty simulation actor and facilitator for the British military. He then took on roles in film and television and even became a radio presenter. Doing investigative work in the media led him to explore the obstacles faced by Disabled people. 

He continued to learn about disability equality, the difference between the Social Model of disability and the Medical Model of disability as well as disability legislation and how it can help Disabled people.

He then went on to train London Overground front line staff members in disability equality rights, as well as customer services staff, through role play, followed by more extensive training for London Underground staff (4,000 staff members). 

Ruben established himself as disability equality trainer. 

He currently trains Uber and Transport for London, outlining the intricacies of disability related legislation within the Equalities Act 2010.  Senior managers also get his training, so everybody is involved in making travelling for people with disabilities more accessible.

Ruben continues to work in film and television but his passion lies in public speaking and delivering disability equality training across the UK.

Training aims:

  • Understand where attitudes come from and how they have changed over time
  • Highlight the importance and value of the Social Model
  • Gain a brief overview of the Equality Act and learn what is expected of service providers in the UK

Be aware of respectful language and etiquette

Create a more inclusive environment for staff, clients, volunteers, pupils etc

Training methods:

  • PowerPoint presentation
  • Group activities
  • Quizzes
  • Video talk
  • Discussions

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Jan - Dec 2024

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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