Conscious Inclusion

Everyone has an unconscious bias and is prone to stereotype based on past experience. This is a normal human characteristic.   As managers we should be aware of how our unconscious biases can impact the decisions, we make about who we hire, how we manage and interact with people and who we develop and promote. 

This course will help you to recognise unconscious bias moments and turn them into positive conscious thoughts and actions leading to better people management decisions.

Unconscious Bias: Exploring Unconscious Bias in People Management is an online course within our Equality, Diversity & Inclusion series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.


Key Training Features

Who Can Attend

Learning Outcomes


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Key Training Features:

  • Learn about social science theories associated with unconscious bias
  • Learn how unconscious bias can manifest itself in day to day people interactions
  • Identify behaviours associated with unconscious bias that can limit the assessment of talent
  • Apply unconscious bias social science theories to core people management processes; recruitment, development and advancement

Who Can Attend:

Managers who have people management responsibilities, particularly those who hire on a regular basis; are asked to assess those with high potential and make decisions on promotion.

Learning Outcomes:

  • Understand the social science theory of unconscious bias
  • Recognise signs of potential bias when making decisions about people
  • Determine ways to eliminate the unintended impact of unconscious bias decisions


Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!




10:00 - 16:00


£595 + VAT


Westminster, London

Face to Face

11 July 2022 Book7

10 October 2022 Book8

Lead Trainer

Wendy Papworth

Wendy Papworth

Wendy holds expertise in all aspects of diversity and inclusion. She has worked with HR professionals and diversity network groups to design diversity strategies and deliver aligned programmes.

Read Bio
Wendy Papworth

Wendy Papworth

Wendy has global expertise on all aspects of diversity and inclusion, working with senior executives, managers, HR professionals and employee network groups, with a track record as a thought leader in designing appropriate diversity strategies and delivering aligned programmes.  Working now as an independent diversity and inclusion consultant, Wendy has previously held senior positions in the financial services and technology industries. 

She is the former Head of Diversity and Inclusion for Barclays, where she led such innovative programmes as dynamic working for all staff and the engagement of male colleagues in advocating for greater gender balance in financial services.

Wendy previously worked for IBM latterly as the Workforce Diversity Manager for the Major Markets Division (Europe, Canada and Japan). Before joining Human Resources, Wendy was a Financial Services Consultant in IBM’s Global Business Solutions division.

Prior to that Wendy worked for the insurance group, RSA in various management positions both in the UK and internationally.

She is currently the Chair and Trustee of FACET, a social enterprise for adults with learning disabilities based in Cambridgeshire and is an Ambassador for Everywoman, a network for professional women. Wendy has previously sat on the Advisory Boards of Catalyst Europe, (a leading research organisation on gender diversity) and International Women of Excellence and she is a former member of the UK Finance Diversity and Inclusion Council. 

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