NewCommunication Essentials: Be an Influential Voice

Strong communication isn’t just a skill, it’s a strategic asset for individuals, teams and the wider organisation. Say it clearly. Say it with impact. 

Most workplace problems aren’t technical, they’re communication problems. Misunderstood priorities, unclear asks, rushed messages, and conversations that go badly because people don’t have the skills or confidence to handle them.

This one-day course helps everyone to communicate with clarity, confidence, and impact. Whether your or your team’s roles are policy-focused, operational, functional, or a mix, you’ll learn how to express complex ideas simply, influence decision-makers, and build strong relationships, even under pressure.

Key Training Features

Who Can Attend

Learning Outcomes

Key Training Features:

• Covers key communication skills: tailoring messages, writing briefings, influencing, and handling tough conversations with confidence and composure
• Builds a strong foundation in effective communication, including emotional intelligence, trust, and tone
• Highlights the role of communication in leadership and decision-making
• Uses real-life public sector and government case studies
• Teaches plain English and concise writing techniques to improve clarity and reduce overload
• Tailoring messages for senior leaders, colleagues, and external partners
• Communicating effectively when time is short and stakes are high
• Strengthening influence, credibility, and trust
• Highly interactive tailored format with individual, pair, and group activities. 

Who Can Attend:

This course is ideal for everyone within the public sector. It’s for anyone who wants to build credibility and confidence, support decision-making, reduce misunderstandings, and ensure better outcomes.

It’s especially relevant for: 

• Staff at all grades and levels. 
• Those new to their role, recently promoted, or keen to build confidence and impact in their communication. 
• Participants with no prior training. just a willingness to learn and get involved. 

Learning Outcomes:

By the end of this course, participants will learn how to: 

• Communicate complex messages more clearly, confidently, and concisely in both written and spoken formats.
• Tailor communication for different audiences, including senior leaders, colleagues and external partners
• Structure briefings that support quick, informed decision-making.
• Prepare for and navigate difficult conversations with clarity, professionalism, and empathy.
• Build trust and influence when working with senior stakeholders and decision-makers.
• Spot and avoid common communication pitfalls like jargon, assumptions, and information overload.
• Make effective choices around tone, timing, and delivery method.
• Use practical tools, templates, and techniques that can be applied in their finance function roles.