Bouncing Back: Learning from failure and building resilience

This is a course that focuses on the inevitability and value of failure and its integral relationship to resilience.

This is a period in history when failure is impossible to avoid. We are working in such uncertain and stressful times, making decisions without precedence and as leaders being looked to for answers to questions for which we have no response. It is impossible to conduct yourself at work without disappointments, challenges and trauma from which we will need to recover and get back to the job. Indeed, if you never fail you never learn.

Resilience is not about forgetting these experiences but learning from adversity. Failure and difficulty will change us, impacting our emotional selves and our future response to crises.

On this course, you will have time to examine your own relationship with failure and to learn practical techniques and tools to help you develop your resilience. Discussing failure can feel exposing and no one will be put on the spot on this course, we will work together on universal themes of vulnerability, providing you with a safe and supportive virtual space in which to think and work.

Bouncing Back: Learning from failure and building resilience is an online course within our Professional Development Skills series. At the Civil Service College, we tailor our courses to each participant’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Leaning Outcome

Civil Service College Bookstore

Key Training Features:

  • Fear of failure is natural, yet failure is inevitable
  • Failure in different contexts
  • Fail fast, learn fast
  • Relationship between failure and resilience
  • Tools & techniques to deal with failure and to develop your resilience
  • Learned resilience, how to respond to failure 

Who Can Attend:

This online training can be for anyone at any level or sector. Failure is universal. It is recommended particularly for anyone who has a complicated relationship with failure and would like to develop their resilience.

This is a course that will give attention to a subject that is often overlooked, a celebration of what has gone wrong and what we have learnt from that experience of failure.

Learning Outcomes:

  • Space to think and process the experience of failure
  • Learning about resilience as a skill, the notion that we are stronger than we think
  • Sharing fears, concerns and good practice
  • Addressing failure, finding ways to manage vulnerability at work
  • Community support, learning and creative thinking

Participants will leave with a greater understanding of their capacity for resilience, of the inevitability of failure and their capacity to respond to that failure in a way that is accepting and developmental, not destructive and defining.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 16:00


£650 + VAT


Westminster, London

Face to Face

1 September 2022 Book8

9 November 2022 Book8

Lead Trainer

Dr Susan Kahn CPsychol

Dr Susan Kahn CPsychol

Susan is a business psychologist, a practitioner and an academic who works as a coach, consultant, mediator and an observer of working life.

Read Bio
Dr Susan Kahn CPsychol

Dr Susan Kahn CPsychol

Susan is a business psychologist, a practitioner and an academic. She is a chartered psychologist and coaching psychologist with the British Psychological Society.

She works as a coach, consultant, mediator and an observer of working life. She has a particular interest in the behaviour of people at work and below the surface dynamics in organisations.

As a coach she works together with individuals and their organisations to help clients to develop and enhance their authentic leadership style.

As a mediator she is skilled in improving working relationships and developing common understanding between parties in toxic relationships.

She is the Programme Director for Coaching Psychology at Birkbeck, University of London, teaching coaching and organizational psychology. She runs a Post Graduate Certificate in Coaching Psychology and an MSc in Coaching Psychology.

She is a faculty member at the School of Life, working with businesses to develop their emotional intelligence. She also works as a group relations consultant, including equine coaching.

Her research interests embrace leadership, coaching, change and vulnerability at work.

She is a board member of This Can Happen: empowering workplace mental health.

Her book, Death & the City, published by Karnac, uses psychoanalysis to explore organisational endings. Her latest publication, Bounce Back: how to fail fast and be resilient at work is published by Kogan Page, examines resilience in the workplace.

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Jan - Dec 2022

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Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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