NewSystems Thinking for Impact

In today's rapidly evolving world, effective management of complex systems demands more than conventional approaches—it requires both deep theoretical insight and real-world application. The concept of BANI (Brittle, Anxious, Nonlinear, Incomprehensible) captures the volatile nature of our current environment, where linear problem-solving often falls short.

This course introduces Systems Thinking as an essential framework for understanding and addressing the multifaceted challenges facing public services. From transforming healthcare systems to responding to the climate crisis, participants will explore how interconnected problems call for integrated, strategic solutions. Through this course, participants will develop the mindset and tools needed to lead effectively in uncertainty and drive meaningful, systemic change.

Key Training Features:

  • Interactive systems mapping exercises
  • Group exploration of real-world system challenges
  • Practical application of systems thinking tools
  • Development of systemic intervention strategies

Who can Attend:

  • Public service leaders and managers
  • Policy developers
  • Service designers
  • Change practitioners
  • Anyone seeking to understand and influence complex systems

Pre-requisites:

  • Participants should have experience working within organisational systems and facing complex challenges.
  • Basic familiarity with organisational change concepts would be beneficial.

Learning Outcomes:

  • Understand systems thinking principles and their application in public services
  • Develop capability in systems mapping and boundary analysis
  • Identify leverage points for systemic intervention
  • Apply systems thinking to real organisational challenges
  • Navigate complexity using appropriate tools and frameworks
  • Build resilience in through systems approaches

 

Summary

Duration

10:00 - 16:00

Price

Available to be delivered In-House. Contact us for a quotation.

Location

Face to Face or Virtual

Lead Trainer

Professor Stan Gilmour

Professor Stan Gilmour

Professor Stan Gilmour is Course Leader for Systems Thinking for Public Service Leaders. As a global strategic consultant with extensive experience in trans-disciplinary research, his work bridges theoretical frameworks with practical applications in public service delivery.

Read Bio
Professor Stan Gilmour

Professor Stan Gilmour

Professor Stan Gilmour is Course Leader for Systems Thinking for Public Service Leaders. As a Professor of Practice at the University of Keele, Senior Research Fellow at the University of Exeter, and External Assessor for the University of Cambridge's MSt in Applied Criminology and Police Management, Stan brings exceptional academic credentials alongside his extensive practical experience.

Following a distinguished 30-year career in policing, Stan now works nationally and internationally as an adviser, consultant, coach, and mentor to NGOs, transnational security organisations, and governments. His current portfolio includes advising the UK Foreign, Commonwealth and Development Office on violence prevention policy, leading multiagency data collaboration for the National Police Chiefs' Council, serving as a Consultant in Transnational Threats for the Organisation for Security and Cooperation in Europe (OSCE), and advising the United Nations Office for Drugs and Crime on Gender and Human Rights, and Neurodisability and Organised Crime.

In his final policing role (2020-2023), Stan served as Director of the Thames Valley Violence Reduction Unit, where he applied over a decade of experience leading complex multiagency programmes to address interpersonal violence. This work included developing a cloud-based multiagency data sharing platform that supports strategic cross-sector planning for 'public health approaches' to prevention, an innovation subsequently adopted for national roll-out by the UK Home Office.

Stan's expertise spans multiple domains, including multiagency safeguarding, systems thinking and leadership, trauma-informed problem solving, community engagement, data analytics, and ethical decision making. His contributions have been recognised with the King's Police Medal for Distinguished Service, the Home Secretary's Commendation "for an outstanding contribution in the field of home affairs".

Beyond his professional roles, Stan demonstrates commitment to community service as a Trustee for a local charity helping people re-integrate after prison and Chair of Trustees for a local Scout Group. He is also a Fellow of the Police Foundation, the Royal Society for Arts, and the Global Law Enforcement and Public Health Association, co-convening three International Special Interest Groups focused on Violence Prevention, Disability, and Neuro-disability and Criminal Justice.

Stan's academic publications include co-editing the Routledge Handbook of Transnational Organized Crime and the Handbook of Organised Crime and Politics, as well as numerous articles on policing, organised crime, and criminal justice.

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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