Effective & Efficient Systems and Processes

There is an increasing pressure on those in the Public Sector and Civil Service to provide a greater service output with ever-shrinking resources. Ensuring that organisations have effective systems and processes in place that turn inputs into successful outcomes quickly and accurately has never been more important.

Through analysis of successful organisational systems and processes, this course gives delegates the skills and tools needed to think differently about how they work and identify opportunities to save money and deliver better outputs.

Effective & Efficient Systems and Processes is a popular course within our Leadership and Management series, geared towards improving organisational effectiveness.

At Civil Service College, we pride ourselves on our ability to tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.  


Key features of the course include:

  • Understanding the purpose of your systems
  • Setting the right work priorities and mapping out processes on an end-to-end basis
  • Managing inputs from other organisations and the interests of stakeholders
  • Identifying the difference between productive work and waste

Designed for:

This course is designed for Senior Leaders in the Public Sector and Civil Service, as well as those who aspire to a Senior Executive role.


Learning outcomes:

Using a case-in-point method pioneered at the Harvard Kennedy School, delegates will gain an in-depth understanding of inefficiency in systems and processes, enabling them to re-design their systems to be more effective and deliver the desired outcomes and outputs. 

Delegates will also develop their own personal action plan that will allow them to start delivering real improvements to their systems as soon as they are back in the office.

 

Book

Summary

Duration

10:00 - 16:00

Price

£1,200 + VAT

Location

St James’s Park, London

Dates

Lead Trainer

Dr Roger Mendonca

Dr Roger Mendonca

Roger is currently the Director of Studies at Civil Service College. His previous roles include Chief Operating Officer and Deputy Chief Executive at West Northamptonshire Development Corporation, and Senior Policy Adviser at the Office of the Deputy Prime Minister.

Read Bio
Dr Roger Mendonca

Dr Roger Mendonca

Roger is currently the Director of Studies at Civil Service College. His previous roles include Chief Operating Officer and Deputy Chief Executive at West Northamptonshire Development Corporation, and Senior Policy Adviser at the Office of the Deputy Prime Minister.

Roger Mendonca is currently the lead trainer and Director of Studies at Civil Service College. He has previously worked at West Northamptonshire Development Corporation as its Chief Operating Officer and Deputy Chief Executive. In this combined role he was responsible for the organisation’s corporate services, including its finance department as well as its marketing and governance functions. Roger was WNDC’s Acting Chief Executive and led the establishment of the organisation.

Prior to joining the WNDC, Roger was a Senior Policy Adviser at the Office of the Deputy Prime Minister (ODPM). He set up three Urban Development Corporations, managed the Department’s physical regeneration programme and sponsored the Regional Development Agencies. He also led on the Department’s contribution to the London 2012 Olympics candidature process.

Roger has been working in a Senior Executive role on the delivery frontline of the public sector for the last decade. He has led start-ups, closures and turnarounds and has wide-ranging experience of all operational matters, including setting strategic direction, business planning, policy development, change management, financial and resource management, stakeholder management, marketing, media relations, PR and public affairs, governance, information management, business analytics, and HR – including organisational design and the creation and maintenance of a culture of excellence.

He has studied at Harvard University’s Kennedy School of Government, has an MBA from Henley Business School and is a certified Executive Coach.

Alongside his executive roles, Roger is currently Vice Chair of Care and Repair (Northampton) Ltd, a home improvement agency run as a charitable trust which aims to keep homes warm, safe and secure for the most vulnerable people in the town and other parts of Northamptonshire.


Qualifications:

  • DBA Liverpool Business School 2012 - present
  • Associate Member Association for Coaching 2012 - present
  • Certificate in Coaching Henley Business School 2011 – 12
  • Global Change Agents Harvard University 2012
  • Leadership for the 21st Century Harvard University 2011
  • Executive MBA Henley Business School 2008 – 10
  • Various courses Civil Service College 1997 - 05
  • MA Sociology & Social Research Kent University 1993 - 94
  • PGCE Economics & Business Studies Manchester University 1990 - 91
  • BA (Hons) Sociology & Economics (2:1) Kent University 1987 – 90

 

 

 

 

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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