Effective & Efficient Systems and Processes

There is increasing pressure on those in the Public Sector and Civil Service to provide a greater service output with ever-shrinking resources. Ensuring that organisations have effective systems and processes in place that turn inputs into successful outcomes quickly and accurately has never been more important.

Through analysis of successful organisational systems and processes, this course gives participants the skills and tools needed to think differently about how they work and identify opportunities to save money and deliver better outputs.

Effective & Efficient Systems and Processes is a popular course within our Leadership & Management series, geared towards improving organisational effectiveness. At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Outcomes

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Key Training Features:

  • Understanding the purpose of your systems
  • Setting the right work priorities and mapping out processes on an end-to-end basis
  • Managing inputs from other organisations and the interests of stakeholders
  • Identifying the difference between productive work and waste

Who Can Attend:

This course is designed for Senior Leaders in the Public Sector and Civil Service, as well as those who aspire to a Senior Executive role.

Learning Outcomes:

Using a case-in-point method pioneered at the Harvard Kennedy School, delegates will gain an in-depth understanding of inefficiency in systems and processes, enabling them to re-design their systems to be more effective and deliver the desired outcomes and outputs. 

Delegates will also develop their own personal action plan that will allow them to start delivering real improvements to their systems as soon as they are back in the office.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 16:00


Available to be delivered In-House. Contact us for a quotation.


Face to face or virtual

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


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Jan - Dec 2024

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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