NewOrganisational Review Toolkit

This toolkit course combines the following courses

• Conducting Organisational Reviews – A Toolkit for Practitioners - 5 days
• Re-Energising the Public Sector - Motivation, productivity and leading for results - 5 days

The everchanging environment requires public and private sector organisations to be agile in meeting the demands of customers and stakeholders, remain competitive and be able to delivery services and goods effectively and efficiently. Change is triggered by a variety of factors, a political change of power and philosophy, legislative reforms and treaties, financial crisis and cash shortages, gaps in performance, new technologies, social demands, climate and environmental change. Amidst a period of dramatic changes in environment, cuts to budgets, staff and resources the ability to respond quickly to change requires an understanding of the current state of the organisation and what led it to the position in which it finds itself. Once this is established the next steps are to determine how to respond and the direction to take in developing options for a new business model and managing the changes required in meeting strategic goals and stakeholder expectations.

An outcome-oriented approach is essential, not just focusing on day-to-day activities but on the broader performance impact aligned with the core mission and impact on customers and shareholders. Whilst leaders, managers, and frontline staff play a critical role in fulfilling their organisation's mandates and achieving results having the correct structure, functions and effective and efficient interactions with other businesses and departments are also critical. Performance evaluation in this context often hinges on the output of people's work but should also focus on the impact it has on desired outcomes.

The organisation's ability to thrive amidst adversity is dependent on adaptability and resilience with leaders supporting and ensuring that their workforce is aligned with both immediate priorities and long-term objectives and have the skills and abilities to perform effectively to meet the demands of our increasingly complex world.

This two-week course will enable organisational review specialists and leaders with the tools and techniques to analyse the structure and operations of their organisation, develop new ways of working and plan and lead staff through the necessary changes.

In week one of this course, delegates will learn best practices in managing organisational reviews and provides a toolkit for analysis and redesign to look in depth into an organisation, identify the challenges it faces and provide for options for change to develop structures and strategies for the future. 

In week two, delegates will explore the barriers to change, plan the changes required, how to avoid failure and identify ways of motivating their teams in developing a committed workforce, increase productivity and continuous lean and agile thinking to ensure key services are delivered and remain responsive to change.

Course Objectives:

On completion, you will be able to:

• Explore the need for change and how the environment in which the organisation operates affects the way it operates
• Develop and practice a wide range of skills, tools and techniques for analysing the internal and external factors affecting an organisation and for design and creation of new structures and operating models 
• Examine the effects and opportunities provided by new technologies on processes and organisational strategies
• Design appropriate models and options relevant to the mandates, policies and strategies for the delivery of services and goods
• Assess and cost options for changes to structures, functions and occupations
• Identify areas for improvement and create a plan to implement the changes
• Explore news ways of working and the principles of “lean thinking” in streamlining processes and eliminating wastage
• Explore and practice creativity, decision-making and problem-solving skills
• Plan an organisational review
• Explore different business and organisational models for the structure and operations of an organisation
• Manage stakeholders, identify key risks and potential causes of failure and adopt effective change management strategies
• Identify the traits of good leadership and effective supervision in motivating staff performance and a team culture, monitor and evaluate improvements in staff and organisational performance and productivity

Key Topics

• Planning the scope, goals and scheduling of an organisational review
• Constructing the review team with the relevant skills and technical knowledge  
• Methods for organisational reviews and analysis
• Environmental analysis – the internal and external factors affecting organisational performance
• Reviewing the business outcomes required for the future
• Designing new structures, functions, processes and occupations
• Costing the options for change
• Assessing risks and overcoming resistance to change and planning and manging the changes
• Developing leadership skills in the management of change
• Your effectiveness and that of your teams in adopting and adapting new ways of working to plan and deliver the future requirements of the service and add more value to your organisation
• Motivation and team culture and how mindset affects productivity and encouraging positive mental attitudes in the workplace in building strong and highly engaged leadership teams
• Understanding the principles of “lean thinking” to streamline operations and identify wasted or unnecessary effort, decisions and processes
• Working together on strategic and creative thinking
• Improving collaboration and communication, breaking down silos and creating cross-departmental collaboration
• Developing decision-making abilities and problem-solving skills
• Introducing executive coaching as a leadership tool for individual development.