NewIntroduction to Management

By the end of the course, participants will have a clear understanding of:

  1. The transition into management
  2. Exploring different management style, and adapting management style to the needs of each individual
  3. Communication and interpersonal skills: with clarity and consistency
  4. Recognising teams strengths and develop individuals’ potential
  5. Linking individual effort to team and organizational goals


We have three key principles which govern the design and delivery of the training:

  • To actively involve the participants throughout the training
  • To enable participants to share their thoughts and experiences
  • To allow participants the opportunity to test their new skills


Workshop methods and tools

The course will be delegate-centred and highly participatory. In addition to the multimedia presentation of key information, there will be a range of case studies. This will be augmented by case-in-point analysis and practical exercises facilitated by the trainer. In order to achieve the objectives of the training, the following tools and methods will be utilised:


  • Presentations: used in order to provide the background of each subject and create discussion and questions


  • Discussions: throughout the training, participants will be encouraged to contribute to discussions and share their experiences and thoughts with the rest of the group. The discussions will be facilitated and coordinated by the facilitator in order to maintain the focus in the key areas of interest


  • Case studies: used to facilitate and trigger discussion, as well as allow external benchmarking so as to achieve competitiveness


  • Role play: role play will be used in order to facilitate practical understanding of the issues and in order to enhance team working, team building and cooperation amongst participants


Sample programme


10.00              Welcome and Introductions

Being a good manager

  • The transition into management
  • Group discussion on qualities of a good manager
  • What type of managers do you aspire to become?

Developing your management style (part 1)

  • Exploring different management style, and adapting management style to the needs of each individual
  • Communication and interpersonal skills: with clarity and consistency
  • Making a decision: taking risk and ownership                    

Refreshment Break

Developing your management style (part 2)

  • Building your emotional intelligence
  • Understanding your emotional responses and their impact on others
  • Managing and controlling your emotions


Getting the most out of your team

  • Recognising your team strengths and develop individuals’ potential
  • Effective delegation
  • Linking individual effort to team and organisational goals
  • Managing underperformance
  • Bringing organisational policies and procedures to life: being consistent, fair and flexible

Refreshment Break 

Dealing with difficult issues

  • Piggy in the middle – stuck between the expectations of the employees you manage and the demands of your own senior managers
  • Dealing with grievances
  • When is the right time to ask a manager or HR section for help?

16.00              Close




10:00 - 17:00


£550 + VAT


Available to be delivered In-House


19 July 2017 Book

16 November 2017 Book

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Course Trainer

Clair Fisher

Clair Fisher

Clair is passionate about excellent Public Services and began her career in the Civil Service, quickly rising to senior positions. After working as a Director of a Charity, Clair now delivers leadership, strategy and policy training across various Government departments and other organisations.

Read Bio
Clair Fisher

Clair Fisher

Clair’s career began in the Civil Service, where she worked in the Department for Constitutional Affairs (Now Ministry of Justice), the Home Office, and the Government Office for the South East.  

Clair rose quickly to hold senior roles and worked closely with Ministers to lead complex projects during turbulent and challenging times.  Her expertise is in development and improvement work with senior leaders and their teams, as well as managing collaborative projects and delivering within complex organisational structures.

More recently Clair has been involved in delivering extensive training for many Public Sector organisations and Government departments. Some of her past successes including delivering effective leadership and change management training within Tower Hamlets council, working with Health Education Kent Surrey Sussex , where she conducting a management audit, and working  with the National Trust to redevelop the training materials for the managers of the Trust’s 70,000 volunteers.

Clair is a visiting lecturer at Brighton Business School and Surrey University, an associate of Local Partnerships and a Fellow of the Chartered Management Institute.


  • ILM 7 Certificate in Executive Coaching
  • MBA (Distinction), University of Brighton
  • ACCA Diploma in Financial Management
  • BA (Hons) History with Law, UEA




In this Series

Organisational Storytelling

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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