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The trainer was very well informed, it was also beneficial to be taught by someone currently working in the EU.
The trainer was very well informed, it was also beneficial to be taught by someone currently working in the EU.
Very engaging trainer with very supportive style - provided constructive feedback, which was much appreciated.
Natural Environment Research Council
Very engaging trainer with very supportive style - provided constructive feedback, which was much appreciated.
Natural Environment Research Council
Having the right trainers is just as important as developing the right training programmes. We handpick our trainers, and we pick the best.
Our trainers have a mixture of many years of experience working in public, private and third sector bringing along a vast range of knowledge to our training. This knowledge and experience allows us to develop innovative and up-to-date programmes that are second to none.
We have some of the best trainers in the industry who embrace the latest leadership and management practices and continue to help shape the public sector through their workings and contributions as best-selling authors and writing for leading journals.
Andrea is currently the Head of Strategic Marketing at the British Council. She has over 20 years’ experience utilising data to drive business expansion and growth for leading brands and organisations.
Andrea Daniels has over 20 years’ experience utilising data to drive consumer understanding, business expansion and growth for numerous leading brands and organisations.
Andrea is currently the Head of Strategic Marketing at the British Council, where she is responsible for the leadership of its marketing and research functions within the Education and Society business unit. Her role focuses of the application, dissemination and understanding of consumer insight within the organisation to drive business innovation, support prioritisation and harness opportunities for growth.
Prior to joining the British Council, Andrea was a Senior Research and Strategy executive at the BBC and its commercial arm BBC Worldwide. Here she used consumer understanding to drive growth across its leading brands and services. She also led on the development and delivery of the corporations most widely used consumer engagement portal, bringing insight and understanding to all across the BBC through its digital delivery platforms.
Andrea has extensive experience leading research activity within the Public Sector. This was gained from her roles as a senior researcher and trainer at top agencies Ipsos MORI and TNSofres in both a qualitative and quantitative research capacity leading projects across the Public Sector, from large scale NHS service user programmes to highly sensitive user group studies for bodies such as NSPCC and DWP.
Andrea studied at Manchester University’s Politics and Economics Department and has an MBA from Open University Business School. She is a holder of both the Market Research Society’s Diploma in Research Methodology and a CAM Certificate in Marketing.
Alongside her executive roles, Andrea is currently an elected member of the Open University Business School Alumni Council, supporting the growth and development of the Schools 90,000 strong alumni body and delivering training and talks to the wider alumni community.
This course gives delegates an introduction to the visualisation tools and skills needed to create effective and interesting visual presentations that will capture their audiences attention.
This course is designed to give delegates the tools to effectively understand, scope and confidently interpret data by unlocking the key principles, techniques and uses of quantitative analysis.
For nearly two decades, Andreas has worked extensively across both central and Eastern Europe, gaining extensive experience in delivering programmes regarding all matters surrounding the EU.
Andreas possesses nearly two decades of consultancy and training experience, delivering programmes regarding all matters surrounding the European Union.
Andreas has helped to create, implement and market annual summer schools for international participants from Central and Eastern Europe in Croatia and has worked with governmental officials, NGOs, journalists, representatives from the business community, as well as high school and university students in Bosnia & Herzegovina, Macedonia, Croatia, Serbia, Turkey, Hungary, Estonia and Cyprus (north and south) on numerous projects, initiatives and programmes.
He has implemented over 150 projects during the last 16 years including designing, managing and implementing a rural development strategy at state and entity level in Bosnia & Herzegovina and acting as a regular consultant for the Ministry of Foreign Affairs and European Integration in Croatia.
Andreas is also a consultant on the Executive Master Programme in International Logistics, which is designed for top level managers from across the world at Georgia Technical University.
He obtained his PhD in Government from the London School of Economics and Political Science, going on to hold the position of Lecturer in European Integration there.
‘The European Union Explained: A guide to institutions, actors, and global impact’. Indiana University Press (2013), 3rd edition.
‘The Politics of the European Union.’ (Course Book written for External Degree Students). University of London (2006); an updated course book was published in 2011.
‘National Identity in Eastern Germany’ Westwood, 1998.
‘What is a European Identity?’ (O Que e identitade europeia?’. In Isabel Capaloa Gil (ed.): Identidade Europei. Universidade Catolica Editora. Lisbon 2004.
‘Xenophobia, Ethnicity and National Identity in Eastern Germany’. German Politics (1998)
‘Testing the West: Consumerism and National Identity in Eastern Germany’. German Politics (1997)
‘How Influential is the European Commission’. Standard & Poors. MMS on-line Journal (1999).
‘The European Central Bank: Political Tool or Political Independence’. Standard & Poors. MMS on-line Journal (1999).
‘The Constitutional Agenda of the European Central Bank’ Standard & Poors. MMS on-line Journal (1999).
‘Press Images of Nationhood: in a European Context: Germany and Great Britain’. LSE (1997).
‘Converging Administrative Systems: Recruitment and Training in Germany’. LSE (1996).
Andrew was the Leader of the Labour Group in 1990, and then MP for Hendon from 1997 to 2010. In a varied parliamentary career, Andrew built a reputation as an expert in private members’ legislation and chaired the Joint Select Committee on Human Rights
Andrew was the MP for Hendon from 1997 to 2010. In a varied parliamentary career, Andrew built a reputation as an expert in private members’ legislation and chaired the Joint Select Committee on Human Rights. He also served on the Standards and Privileges Committee for nine years, the Work and Pensions Committee for seven years and the powerful Liaison Committee for five years.
Growing up in a political family, Andrew began his career in politics in 1982, as the then youngest ever councillor on Westminster City Council, becoming Leader of the Labour Group in 1990. Prior to entering Parliament, Andrew had been a partner at Thompsons and at Russell Jones and Walker, specialising in personal injury and trades union law. Andrew now works as a consultant specialising in legal affairs. Andrew is also the co-ordinator of the Access to Justice Group.
Angela Blacklaw is currently the owner and director of Leitmotif Learning and owner and co-director of Primavera People. She has a broad range of experience working within and providing training for the public sector.
Angela designs and facilitates training on a variety of topics including identity and branding, action learning, and career coaching. Angela has delievered training to a variety of public sector clients such as Ministry of Justice, Hampshire County Council, DWP and DfID on a range of topics including communication, leadership, wellbeing and resilience, and talent development.
As apparent in her work at Leitmotif Learning and Primavera People, Angela is dedicated to creating sustainable change in the public sector. To this end she has served as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. In addition to her roles working within these organisations, Angela has also supported the public sector through her expert training. Angela has also supported leadership development for Health Education England, NHS Leadership Academy, the Church of England, Sellafield Ltd and Liberty Mutual.
Angela has worked to provide transformational learning opportunities on the individual and organisational level for two decades. She is a skilled communicator and trainer specialising in galvanising organisational change and designing and delivering courses that challenge and strengthen participants.
Angela earned a Certificate in Organisation Development from the NTL Institute and a Master of Science in Human Resources. She is also a Fellow of the Chartered Institute of Personnel and Development (CIPD) and a Neuro-Linguistic Programming Master Practitioner.
Ann Collins began her career working as a Civil Servant. She worked within the UK Government for over 20 years in various roles both policy and operational working nationwide and at the centre of government. Ann became a senior manager and the latter half worked as a Human Resources specialist including Head of HR and Training at UK Prime Minister’s Office, 10 Downing St.
Ann established “Think!” in February 2003 – a consultancy specializing helping organisations and individuals be the best they can be.
With over twenty years experience in the HR and Learning and Development (L&D) field she has helped create HR functions and developed new and innovative HR and training policies and programmes. She is also an experienced management trainer and a qualified “Time to Think” practitioner which is a model that helps people think better for themselves and remove assumptions that limit our thinking.Whilst her key areas of expertise are HR and Learning and Development, Government Reform, Organisational Development and Change Management. She has also been involved in developing government policies and procedures, support to Prime Minister’s and Minister’s Offices and the setting up of Cabinet Secretariats.
In the last thirteen years Ann has been working as an international advisor in the post conflict and development field. She has worked in various countries including Afghanistan, Iraq, Pakistan, Serbia, Palestine, Indonesia and the Philippines. The majority of this work has been the development and implementation of Human Resource Policies and Procedures as well as Public Administrative Reform in various Government Departments. These include Centre of Government, Ministry of Counter Narcotics and Ministry of National Statistics. She has acted as Advisor / Mentor to a number of Ministers including the Ministry of Power, Minister of Trade and Minister of Agriculture in Nigeria.
Her most recent experience has been in Jakarta and Manilla where she worked with in the areas of Education and Poverty Reduction. She was responsible for carrying out and implementing organizational reviews and supporting change management processes. She also carried out various management and training workshops as well as the Myers Briggs psychometric test.
Ann has strong organizational skills and is an excellent communicator with the ability to work at all levels and with different cultures. She enjoys being able to support people and organisations reach their potential and be the best they can be whilst recognizing their different needs, skill levels and abilities.
Ann is currently a trainer at Civil Service College. Her previous roles include Director of Studies at RIPA International and Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea.
Ann has worked at RIPA International as Director of Studies. In this role she was responsible for the design and delivery of all HR, management, and leadership programmes for Senior Overseas Government officials attending London based training. Additionally, Ann has designed and delivered bespoke in country training programs for a variety of countries including Qatar, Bahrain, Dominica, Botswana, Bangkok, Libya, Kenya, Sierra Leone, Kosovo, and Zambia.
Prior to joining RIPA International, Ann served as Senior Learning and Development Consultant at The Royal Borough of Kensington and Chelsea. In this role she designed and delivered a range of bespoke courses as well as directing the NVQ Level 4 Management programme for Chartered Management Institute (CMI). Additionally, she organized conferences for top managers and carried out workplace mediation.
Ann has worked to provide exceptional training in both the private and public sector for over two decades. She possesses extensive experience in delivering domestic and overseas training on a variety of topics such as leadership, performance management, succession planning, train the trainer, developing a competency framework, and performance review. She is a qualified and experienced OCN Law Society Mediator and Chartered Institute of Personnel and Development (CIPD) Coach. Additionally, she is a member of the Association of Coaching.
Bob Pennington is a former Assistant Chief Constable who held the portfolios for Major Crime, Counter Terrorism, Intelligence, Emergency Planning, Operations and Inspections.
During his career in the police he commanded a number of incidents including civil disasters, terrorism, co ordinated Military Aid and trained Commanders in dealing with Emergency Planning. He co ordinated the police response following the Thai Tsunami and has exercised all blue light services and the military in relation to civil emergencies including nuclear accidents and procedures. He also orchestrated numerous Inspections and Reviews both in-facing to prepare for major change and externally to assist other agencies.
On leaving the police he held a number of positions assisting government agencies, overseas charities and other bodies in relation to risk reduction and emergency planning.
Recent work has included a significant Review into working practices and intelligence sharing between the police and other government agencies. He was also contracted to provide strategic risk oversight into a particular area of work following the collapse of the Calais Jungle Camp.
Bob continues to work as a freelance Specialist Security Consultant.
A half day training course to help guide those in positions of leadership through the review process.
This course will help managers to identify, understand and measure key risks, create contingency plans to identify and manage those key risks, as well as to understand both the theory and practical ap
With over 10 years of experience in training senior management and board members, Brian is one of the most experienced and authoritative trainers in accountability, governance and financial management in the UK.
Brian regularly provides induction and board development programmes for non-executive board members of government departments, executive agencies, Non-departmental Public Bodies, NHS bodies and public corporations. He has run programmes for over 100 Non-Departmental Public Bodies, and other Arm's Length Bodies, and is experienced in working in all UK jurisdictions.
Brian has written guidance material on numerous governance topics such as the management of conflicts of interest, as well as a guide to working in central government for newly appointed non-executive board members of government departments.
On an international level, Brian has delivered programmes on accountability, governance and financial management in Macedonia, Abu Dhabi, Russia, Hungary, Poland and the Turks and Caicos Islands.
Brian is a qualified management accountant (ACMA), has a teaching qualification, and holds an MA in Management Learning.
‘A Guide to Propriety for RDA Board Members’, Department of Trade and Industry
‘Working in Government: A Guide for Non-executive Board Members of Government Departments’, Cabinet Office
This course is designed to give attendees the knowledge needed to support their accounting officer within an Arm’s Length Body, addressing all the essential aspects of delegate’s new role.
This course provides a comprehensive introduction to the role of the Committee in relation to governance, risk, internal control and financial management.
This course will give delegates a thorough grounding in the key mechanisms of public accountability, including handling public money and how public business should be conducted.
With over 27 years’ experience of leadership in the public sector and almost two decades spent in Parliament, Bridget has an insider’s understanding of the challenges and opportunities that face public bodies and third sector organisations.
With over 27 years’ experience of leadership in the public sector and almost two decades spent in Parliament, Bridget has an insider’s understanding of the challenges and opportunities that face public bodies and third sector organisations.
Bridget has served 18 years as MP for Lewisham East, was a Government Whip and a Minister in the Ministry of Justice with responsibility for 14 policy areas. This ranges from legal services, the courts and tribunals, youth engagement to electoral administration etc. She has piloted major pieces of legislation through parliamentary process and has negotiated financial packages to support key groups such as Coroners’ Courts Support Staff. She has also played a key role in designing and implementation of policy.
Prior to taking on ministerial positions, Bridget was a member of the Home Affairs Committee, Court of Referees and Parliamentary Commissioner for Administration. She is presently a Trustee on the Jimmy Mizen Foundation and on Age Exchange, the Chair of Governors of Trinity Lewisham School and Electoral Commissioner at the Electoral Commission.
Caroline is Deputy Chair of the Equalities and Human Rights Commission, Vice President of Carers UK, a member of the Whole Education, Roffey Park and IncrediBull Boards, as well as the Founder of CW’s Consulting Box.
Caroline is Deputy Chair of the Equalities and Human Rights Commission, Vice President of Carers UK, a member of the Whole Education, Roffey Park and IncrediBull Boards, as well as the Founder of CW’s Consulting Box. Caroline has held a number of positions for the BT Group where she was formerly Director of People & Policy.
Her previous role focused on realising BT’s business ambitions through leading and implementing forward-thinking people strategies that promoted inclusivity and looked to empower individuals whilst allowing them to contribute to the community and volunteering. A pioneer and high-profile leader in the area of flexible working, she has an impressive track record of delivering sustained transformational change programmes across a complex international organisation.
Caroline’s work has been widely recognised across the industry with her appointment as HR Director of the Year at HR Magazine’s HR Excellence Awards in 2009. She is consistently placed within the top 3 positions in their annual ‘HR’s Most Influential People’ listings. This leadership was further recognised by the award of an OBE in the New Year Honours List 2010 for services to diversity and equal opportunities.
This one-day masterclass focuses on helping senior executives gain the skills and knowledge they need to embark on a career change.
This course is suitable for all aspects of career progression; from those facing imminent career changes, to those for whom career change still seems some way away.
This half day course looks at the two most important tools of career change: The submission of a striking and relevant CV and a focussed, confident and convincing performance at interview.
Retirement is a time for positive changes and new opportunities. However, in reality some people find it difficult to adjust to their new lifestyle of more free time and less money.
Catarina is the Co-Founder of the School of International Futures and was the Strategy Project Director at the Foreign and Commonwealth Office, where she oversaw directorate for Strategy, Policy Planning and Analysis.
Catarina Tully is the Co-Founder of the School of International Futures (www.soif.org.uk). Prior to this, she was the Strategy Project Director at the Foreign and Commonwealth Office, where she oversaw directorate for Strategy, Policy Planning and Analysis. She co-led the Foreign Secretary’s FCO strategy refresh over five month period, focusing on organisational priorities and as a result re-oriented resources and processes, sharpened internal/external communications and effectively prepared the organisation for the future.
She also directed three month strategy projects with cross-Whitehall teams on HMG foreign policy priorities, including developing a new multi-agency approach to delivering UK foreign policy in West Africa.
Catarina designed and delivered training packages to enhance directorates' strategic capability, pioneering and embedding the use of strategy tools to deliver better policy across the whole agenda. She also established and led an innovation agenda to introduce new thinking into the FCO.
As a Director of the future planning organisation FromOverHere, Catarina provides thought leadership consultancy on strategy in 21st century foreign policy, with her client list including UK Parliament US Government, Universities, NGOs & private companies, on strategy development, understanding the international context, policy development, managing risk and strategic communications. She researches and advises on national strategy, the impact of technology and participatory forms of public engagement into emergent strategy.
Catarina has a Masters in Public Administration from the Woodrow Wilson School at Princeton University and a business and finance strategy qualification (CIMA). She currently advises the UK and US governments on futures and national strategy, including a recent UK public parliamentary inquiry on the UK´s strategic capability.
Clair is passionate about excellent Public Services and began her career in the Civil Service, quickly rising to senior positions. After working as a Director of a Charity, Clair now delivers leadership, strategy and policy training across various Government departments and other organisations.
Clair’s career began in the Civil Service, where she worked in the Department for Constitutional Affairs (Now Ministry of Justice), the Home Office, and the Government Office for the South East.
Clair rose quickly to hold senior roles and worked closely with Ministers to lead complex projects during turbulent and challenging times. Her expertise is in development and improvement work with senior leaders and their teams, as well as managing collaborative projects and delivering within complex organisational structures.
More recently Clair has been involved in delivering extensive training for many Public Sector organisations and Government departments. Some of her past successes including delivering effective leadership and change management training within Tower Hamlets council, working with Health Education Kent Surrey Sussex , where she conducting a management audit, and working with the National Trust to redevelop the training materials for the managers of the Trust’s 70,000 volunteers.
Clair is a visiting lecturer at Brighton Business School and Surrey University, an associate of Local Partnerships and a Fellow of the Chartered Management Institute.
This programme looks at how leaders set a vision and a sense of purpose. Strategic management in the areas of analysis, development and delivery, and finally how to develop their team.
This course is designed to support new line managers, or those aspiring to line management, to successfully make the transition into a management position. The focus is on understanding the managemen
Daniel is a lawyer specialising in legislation and the legislative process. He is currently a consultant at Berwin Leighton Paisner LLP and a legal adviser in the Office of the Speaker’s Counsel and House of Commons.
Daniel served as Parliamentary Counsel (UK) from 1991 to 2010 and is now a consultant at Berwin Leighton Paisner LLP; a legal adviser in the Office of the Speaker’s Counsel and House of Commons.
He is also the General Editor of Westlaw UK Annotated Statues and Insight Encyclopaedia, the Editor of Craies on Legislation, Stroud’s Judicial Dictionary and Jowitt’s Dictionary of English Law and the Editor of the Statute Law Review.
Daniel is an Associate Research Fellow of the Institute of Advanced Legal Studies, University of London and has been involved in teaching projects for a range of legislation, Parliamentary and Governmental issues for several years in the UK and internationally.
Recently Daniel has been involved in training Members, Clerks and support staff of the National Assembly for Wales, as well as lawyers and policy officials of the Welsh Government, in legislative preparation and scrutiny. He also works with Committees and staff of the Northern Ireland Assembly providing training in legislative scrutiny.
Daniel’s international work in recent years has included training officials of the Attorney General’s Departments, carrying out a review of legislation for the Government of the Falkland Islands and drafted legislation for Gibraltar and Bermuda and providing further services in the Isle of Mann, Malaysia, Myanmar, South Georgia and elsewhere.
In the UK he has drafted a number of private Members’ and private peers’ Bills, as well as drafting Bills and amendments for a range of pressure groups and commercial interests.
David is an expert on securing value for money through effective procurement and contract management. His vast experience includes ten years spent at the National Audit Office and working with privet financing institutions.
David is an expert on securing value for money through effective procurement and contract management within the Public Sector. He has extensive experience leading huge financial projects and is regularly called on to offer his professional opinion for radio, television and to the press.
He has worked closely with a number of public and private bodies across his career, including ten years spent managing The National Audit Office’s investigation into PFI; working closely with the Public Accounts Committee to understand their key areas of concern when examining public officials and various other contracts across the public, private and voluntary sectors. He also has experience working with private financing institutions.
David is an experienced public speaker and has trained Civil Servants in negotiating deals and contract management issues. He is currently Chair of the National Youth Agency which promotes the interests of young people and those who work with them. He also advises Local Partnerships on plans to achieve improvements to contract management training for local authority officials.
His past role at The National Audit Office included directing various teams producing reports for Parliament, liaising with the Public Accounts Committee, providing quotes to the media and public speaking. As well as leading reports on many individual projects, David led the NAO reports on the following cross-government topics: refinancing; market testing and benchmarking; managing PFI relationships; commercial skills; the use of debt in PFI projects; the use of equity in PFI projects; lessons learned from PFI and other projects.
In particular David’s project finance experience led him to encourage the NAO to examine early PFI refinancing which subsequently led to several hundred million pounds being returned to the public sector. He also led the NAO’s review of commercial skills across government and its report on the M25 widening project which showed that £1bn of a £3bn project cost could have been saved.
Prior to his move to the Public Sector David qualified as an accountant with Price Waterhouse advising major clients such as Tesco, Shell and Sir James Goldsmith’s Cavenham group and specialising in corporate finance advisory, working mainly with companies wishing to list on the Stock Exchange.
Course attendees will be able to learn about best practice in contract management and to draw up an action plan for how the project and the contract management relationships will be improved.
This course will give attendees a clear and thorough explanation of how the PAC works, its expectations of witnesses, the key issues that are likely to be focused on and how to prepare for a hearing.
Dennis has obtained extensive experience and knowledge regarding successful communication through his various roles, including his position of Speechwriter for a number of high-profile politicians and business executives.
Dennis helps individuals and organisations across a range of sectors identify and define their mission and establish strategy through the application of storytelling. He uses the perspective of stories that are compelling and strongly resonate with their audience can help to create effective strategies, shared organisational goals and help to promote employee motivation.
In the past Dennis has worked as strategist for organisations in a number of sectors, including politics charities and business across a variety of competencies, with a significant emphasis on customer engagement strategies and communications. As part of this work, he has written scripts and speeches for former Heads of Government and Cabinet Ministers, as well as front bench politicians and leading international business executives.
Dennis studied at Nottingham University and is a fully Certified Teacher of English as a Foreign Language (TEFL).
This course teaches delegates how to perform in different situations in order to communicate in a compelling way, giving attendees a chance to enhance their own presentation skills.
This course helps delegates to understand how to put together a compelling speech that powerfully and effectively communicates their message.
Adam is a Professor, Fellow and Associate at numerous UK and international schools of management, economics and political sciences, including roles as a lecturer on European Politics and Government at Oxford, Cambridge and LSE.
Adam is a Professor, Fellow and Associate at numerous UK and international schools of management, economics and political sciences, as well as holding the position of Faculty Professor at IÉSEG School of Management in France. He has held posts at Oxford, Cambridge and the London School of Economics and was Head of the School of European Studies at the National School of Government. He is a frequent speaker at high-profile national and international events with ministers, practitioners and academics.
‘An Introduction to the EU’, National School of Government
Featured as one of the thirty leading Quebecers in the world: ‘Leçon d’Europe: Il connait le fédéralisme européen mieux que les Anglais!’ in Trente Québécois qui font une différence, L’Actualité.
‘Workers’ Participation in Post-Liberation France’, Lexington Books.
Ajay Khandelwal is a psychotherapist and executive coach with experience in innovation and change management, consulting with individuals and organisations.
Ajay Khandelwal is a psychotherapist and executive coach with experience in innovation and change management, consulting with individuals and organisations. He is currently the CEO and Clinical director of a London therapy centre and has 20 years experience of working with people in serious difficulties, which he draws on to inform his work with civil servants working through turbulent times.
He has been a visiting lecturer at London and Essex University and has a PhD in sociology and is a member of British Association of Counselling and Psychotherapy.
This course gives delegates an insight into public behaviour and how change can be addressed within and outside of their organisations.
This half day workshop offers participants an opportunity to reflect on the personal impact of change and uncertainty, offering practical tips and techniques to help develop personal resilience.
This course helps delegates understand what their own communication styles are, and what can be changed and improved to be a more effective communicator.
This course will explore the ways that organisations interact with the public and how they can think creatively about tapping into the value created by citizens to reshape and enhance public services.
Duncan is a successful director, influencer and communicator with proficient experience in driving organisational change, optimising performance and negotiating partnerships.
Duncan Enright is a successful and experienced director, influencer and communicator in healthcare information. He has over 25 years’ experience as a Product Development and Marketing Director in professional and healthcare publishing and held elected and appointed senior roles in NHS and Local Government.
Duncan’s key strengths lie in his leadership ability, as he is able to inspire others as a persuasive and visionary leader. He also possesses strong communication and networking skills, is proficient in driving change, optimising performance and negotiating partnerships.
His current roles include acting as the Head of Health and Care Faculty at Leadershape Ltd., where he provides executive coaching, help leadership and board development, focusing on culture and behaviour change to help drive performance.
Duncan studied at Oxford University and is qualified with a PGCE. He has been a Fellow of the Institute of Direct and Digital Marketing, as well as also being elected as a councillor in the West Oxfordshire District Council.
Demonstrating the benefits of effective coaching leadership within organisations, this course gives delegates the foundations to understand the value of a coaching and mentoring structure.
This one-day workshop introduces the key concepts of emotional intelligence and equips those in senior positions with the skills and knowledge to lead their teams through times of challenge.
Fiona has over fifteen years’ experience specialising in Police Training and Development, as well as vast private sector experience working in Learning and Development within distinguished organisations.
Fiona Murphy’s thirty year career has combined practical leadership with learning and development, enabling her to develop a pragmatic and practical approach to leadership development solutions. She draws on her own experience of having led diverse teams across a variety of challenging situation and circumstances.
Following an early career in Recruitment, Personnel and Training, she served for fifteen years as an operational Police Officer at Cheshire Constabulary Merseyside Police where she qualified to the rank of Inspector. During this time she specialised in Police Training and Development, honing her own leadership skills whilst developing other like-minded colleagues. Fiona has also had vast private sector experience working in Learning and Development for organisations like Shop Direct and TalkTalk.
Her knowledge and experiences led her to make a career transition into Learning and Development training. Since then she has successfully helped organisations in the public, private and charitable sectors to improve business performance, develop team work, increase personal effectiveness and build confidence.
Fiona is an excellent communicator, resilient and not afraid of a challenge. She takes pleasure in helping people realise their potential, improve performance and add value to their organisations. Fiona also focuses on leadership development coaching and mentoring across different sectors.
Helen is a barrister and former senior government lawyer who has worked for numerous public sector and third sector organisations, including the Department of the Environment, the Wales Office and the Office of Rail Regulation.
Helen Bennett is a barrister and former senior government lawyer who has worked for the Department of the Environment, the Wales Office and numerous other Public Sector and Third Sector organisations. She was a Senior Principal Lawyer at the Department of the Environment, where she advised Ministers and Civil Servants on legal issues, worked on Parliamentary Bills, drafted statutory instruments and dealt with judicial reviews.
In addition, she was the former Senior Legal Adviser at the Office of Rail Regulation where she provided legal advice on health and safety law, the economic regulation of the railways and on implementing EU directives.
Helen established her own consultancy where she acted as the Interim Legal Adviser to the Parliamentary and Health Service Ombudsman. Here she would give complaints and regulatory advice. She also provided legal consultancy for the Wales Office. Helen also sat on Employment Tribunals and the Fitness to Practice Panel of the General Dental Council.
Helen created and directed the first legal awareness programmes for the National School of Government, planning and delivering courses and conferences on public law for non-lawyers. She also established the annual conferences on European Law and on Administrative Law.
Through the use of case studies and examples, this course offers delegates insights into how regulators defend their judgements.
This course offers an overview of the legal workings of the UK, decoding and demystifying the key legal terms and concepts for anyone working in the Public Sector or Civil Service.
Henry is an experienced policy advisor, programme director and political theorist in support of the development of inclusive communities. He has led various government initiatives focusing on delivering wider democratic empowerment and improving community-based regeneration.
Henry Tam has over twenty years’ experience as a policy advisor, programme director and political theorist in support of the development of inclusive communities. He has written extensively on the subject and led government initiatives on delivering wider democratic empowerment, promoting civil renewal, and improving community-based regeneration.
Henry is currently Director of Cambridge University’s Forum for Youth Participation & Democracy. Prior to this, he was Head of Civil Renewal and Deputy Director for Community Empowerment at the Home Office, where he was responsible for national policies for the involvement of citizens in shaping public decisions. Here he also devised and delivered the cross-government ‘Together We Can’ action plan for civil renewal. This programme was showcased at the 2008 international meeting of the Global Network of Government Innovators (USA).
From 2000-2002 he was the Home Office’s Director for Community Safety & Regeneration in the East of England, responsible for developing and implementing Government policies on neighbourhood renewal and community safety in the region.
He was formerly the Deputy Chief Executive at St Edmundsbury Borough Council where his work on democratic engagement with young people won a Best Practice Award from the Prime Minister.
Henry’s interests include participatory democracy and citizenship development, as well as communitarian theory and inclusive solidarity.
This half-day course is designed to equip delegates with the skills and approaches required for leading top teams and building successful partnerships.
This half day course is designed to help participants make the most out of the eight key ways to enhance empathy and motivation.
Although efforts have been ongoing to increase diversity in the public sector, it is still a work in progress with many ethnic minorities and those with disabilities still largely under-represented.
Ian Acheson has over 10 years’ experience as an Operational Prison Governor, commanding serious incidents at both local and national levels.
Ian Acheson is a 48 year old Ulsterman with a long involvement in prison security and counter terrorism.
After a career in journalism, Ian joined Her Majesty’s Prison Service as a prison officer, rising rapidly to Governor grade. He became one of the youngest in-charge Governors in the service’s history. Ian has extensive involvement in operational command of serious prison incidents, hostage negotiation and counter-terrorism policy relating to the threat posed by IRA republican prisoners.
After leaving the prison service, Ian was appointed Director of the international prison charity Prisoners Abroad that supports British citizens detained overseas turning a potentially lethal cash flow crisis on his appointment into a budget surplus on his departure. A spell as Head of Region for the Government’s Youth Justice Board in South West England led to a role in the Senior Civil Service with the Home Office as Director of Community safety with responsibility for running the UK Government’s counter-terrorism strategy CONTEST in South West England.
Ian left public service in 2016 as Executive Director and Chief Operating Officer for the Equality and Human Rights Commission, the GB statutory regulator for the Equality Acts. He then joined the international leadership consultancy Sampson Hall as Director of National Security projects where he develops programmes to help public and private organisations understand and counter the threat posed by violent extremism.
In July 2015, the then Secretary of State for Justice, Michael Gove, MP, asked Ian to lead an independent review of Islamist Extremism in prisons and probation in the UK. With the help of a small expert team, Ian spent the next seven months identifying the threat, assessing the quality of the response and making recommendations. To date, 68 of the 69 recommendations have been accepted and the report is widely regarded as one of the most significant and far reaching contributions to the UK Government’s fight against extremism.
When Ian is not involved with Sampson Hall, he runs his own executive coaching service, Reboot, which aims to assist high value clients work through their management problems when out walking on Dartmoor.
BA (Hons) Politics , 2.1, Durham University, 1986 – 1989
University of Cambridge; PG diploma, Applied Criminology and Prison Management, 2001 – 2001
Advanced diploma life coaching skills Stonebridge College
Fellow Chartered Institute of Management
Jo is a leadership development consultant with extensive experience working with both senior teams and individuals, helping her clients to achieve work and life breakthroughs.
Jo is a leadership development consultant and executive coach who has extensive experience in working with both senior teams and individuals to help her clients to achieve work and life breakthroughs.
Some of her major projects have included the design and implementation of leadership development programmes for top-level leaders within a major UK retailer, developing a transformation strategy for a leading UK retailer (£1.5bn turnover and 700 stores) which resulted in doubled profits over four years, and leading a culture change programme to engage and enrol top 200 leaders in delivery of new strategy. This also included the development of a new Internal Communication strategy.
Jo’s past positions have included the role of Future Planning Director of WHSmith UK Retail, Chair of the World Book Day charity, co-founder of The Turning Point; a leadership consultancy specialising in developing leaders in transition, and the Managing Director of See Change Ltd where she works with leaders and organisations seeking breakthroughs across numerous areas, including leadership development programmes, team development, facilitating strategic planning, culture audit and culture change projects.
Jon is a Chartered Information Technology Professional and a recognised international Identity Management Subject Matter Expert, specialising in maximising the technology and operational value chain of very large scale eID programmes.
Jon is a Chartered Information Technology Professional and a recognised international Identity Management Subject Matter Expert. He specialises in maximising the technology and operational value chain of very large scale eID programmes.
His main focus is on the business exploitation of eID, Public Key Infrastructures, authentication and other IAM, especially in critical national infrastructures and national programmes.
Jon was the recipient of the 2009 European Association for E-identity and Security (EEMA) Fellowship Award for Services to European e-identity and is currently the Vice-Chairman of EEMA. He is a frequent public speaker on issues surrounding eID, sitting on both the organisation and programme committees of the Information Security Solutions Europe (ISSE).
For over four years Jon consulted to the Nordic Financial Organisation NETS on eID issues. He currently contributes to European Programs such as SSEDIC, TDL, STORK2.0, CloudforEurope and FutureID. In addition, Jon is co-chairman of ITU-T, SG17, and Joint Coordination for IDM.
Judy possesses over 30 years of experience in the engagement, leadership development, diversity and culture change fields across both the private and public sector. She has particular expertise in developing strategy and leading change programmes.
Some of her previous roles have included Global Head of Diversity at NatWest Bank and Head of Diversity and Corporate Responsibility at Centrica. She has also worked for the Australian Bank AMP and Henderson’s Global Investors and most recently been an HR Director at Her Majesty’s Revenue and Customs with responsibility for Talent, Diversity and Engagement.
Judy currently conducts independent consultancy work, as has previously run a very successful business undertaking work for a wide range of clients including KPMG., Ernst and Young, Standard Chartered Bank, Marks & Spencer, Fire and Rescue Service, NHS Scotland and Greater London Authority.
During her career Judy has won a number of Awards including the Directing Diverse Talent Award at the 2015 Opportunity Now Excellence in Practice Awards.
Judy is a Board member of the Employers’ Network for Equality and Inclusion. She has also been a Non Executive Director and Deputy Chair of an NHS Trust and a school governor and member of the Ministry of Defence External Diversity Panel.
Before moving into organisational development and diversity work Judy was a corporate banker. She is a graduate of Leeds University and Member of the Chartered Institute of Personnel and Development.
Keith has over 10 years’ experience working in senior roles for a charity providing individually tailored, confidential mentoring and advice on career transition.
Keith has 10 years’ experience, initially at Director Level and then as Chief Executive, working for a charity providing individually tailored, confidential mentoring and advice on career transition embracing both employment and financial aspects.
In these roles Keith gained experience liaising with supporting companies, associated advisors and mentoring organisations, which has provided him with a wide range of contacts in the field of recruitment, finance and career change.
Keith joined the Royal Navy from Merchant Taylor’s School, Crosby and graduated from Britannia Royal Naval College, Dartmouth. After serving as a finance, administration, logistics and HR specialist, he left in 2001 in the rank of Captain. His career included 9 years in the Ministry of Defence in a wide spectrum of appointments ranging from the private office of the First Sea Lord to membership of the MOD’s Financial Management Development Unit. As a Commander, he was Director of the Royal Naval Supply School and, as a Captain, lived and worked in both South America and India.
After joining The White Ensign Association in 2002 he initially led the charity’s Employment Services. He was subsequently additionally appointed as Finance Director and continued in both positions until 2008, when he became Chief Executive. In each of these roles his work entailed delivering regular presentations to large audiences on the key issues of career transition, and retirement interviewing those facing such a change and providing personal advice and guidance.
Keith is a Freeman of the City of London, a member of the Royal Society for Asian Affairs, a keen sportsman and actively supports and advises several charities near his home.
Meg is an independent governance consultant who specialises in parliamentary processes, political party development, gender main-streaming and women's leadership.
Meg is an independent governance consultant who specialises in parliamentary processes, political party development, gender mainstreaming and women's leadership. A governor at Sheffield Hallam University and a non-executive director of the Esh Group, she is a Fellow of the Chartered Management Institute.
She has spent fourteen years as an elected parliamentarian in the United Kingdom, including as a Minister in the Foreign and Commonwealth Office and Minister for Women & Equality. Before parliament Meg worked for twenty years in the social work profession; her last post was Assistant Director of Children's Services.
Meg writes and speaks on increasing the numbers of women working in science, engineering, technology and construction, and is Patron of the Women's Engineering Society. She is a member of the UK Foreign & Commonwealth Office’s Diplomatic Excellence External Panel, an Associate of Global Partners Governance and was previously on the Executive Committee of the Inter-Parliamentary Union UK.
Noah is an experienced horizon scanner and strategy planner who has working closely with Central Government departments, NGOs and institutional investors.
Noah possesses extensive and impressive experience in developing and restructuring organisational strategy. As the founder and Director of Bridgenor Associates, his skills include market analysis, scenario planning and horizon scanning; all services that he has provided for Central Government departments, NGOs and institutional investors.
Noah began his career in the Civil Service as a speechwriter for HM Treasury. He then took on the roles of Chief of Staff and Policy Advisor while on secondment at the Cabinet Office. Later, he took on the position of Director of Strategy at the office of Fair Trading where he advised the CEO, Chairman and Board Executives on strategic and governmental matters.
He also redesigned the department’s strategic function; shifting the focus to horizon scanning, corporate prioritisation and Board-level support.
As well as time spent working in the private sector, including a Vice President position at Morgan Stanley, Noah has also held senior and Board positions in NHS organisations, including Chief of Corporate Affairs for NHS Coastal West Sussex CCG and Board Member for NHS Tower Hamlets CCG, which he still holds today.
This course is designed to give delegates the chance to explore the idea of strategic thinking using the different tools to enable them to think tactically in the face of various possible futures.
Norman Baker currently works as a freelance trainer and lecturer. His previous roles included Minister at the Department of Transport and Minister of State at the Home Office.
In his role as a trainer Norman has delivered courses on a variety of topics including parliamentary procedures, the operation of select committees, lobbying, political research, speech writing, and media management.
Prior to delivering civil sector training Norman served as a Minister at the Department of Transport and Minister of State at the Home Office. In his role at Department of Transport Norman managed public rails, buses, roads, and electric vehicles. He also established the £1 billion Local Sustainable Transport Fund which provided support for local initiatives to reduce carbon emissions. In his role at the Home Office Norman was responsible for crime prevention including the prevention of violence against women, drugs, and illicit animal experiments.
Norman has worked and provided training for the civil service for over two decades. He has extensive experience collaborating and communicating with government officials, media, pressure groups, and the public. He is dedicated to imparting this first-hand knowledge of local and national government through expert training.
Norman received his BA in German with History from the University of London.
In addition to his executive roles, Norman is also a published author. In addition to countless newspaper and magazine articles, he has published a political memoir, “Against the Grain” and a work of investigative journalism “The Strange Death of David Kelly.”
Having worked in the UK Civil Service for over 5 years, Paul is an expert in the UK system of government and Parliament. For well over 20 years, Paul has ran training programmes on various aspects of the British system of government.
Having worked in the UK Civil Service for over 5 years, Paul is an expert in the UK system of government and Parliament. For well over 20 years, Paul has ran training programmes on various aspects of the British system of government – Parliament, Ministers, The Civil Service, Devolution etc., as well as on the skills required of policy civil servants working for ministers. He ran programmes across all levels of the Civil Service and the wider public sector, and as well as for clients in the private sector.
He was also responsible the main induction programme for new entrants to the Civil Service Fast Stream and co-directed the induction programme for external entrants to the Senior Civil Service. Furthermore, whilst at the National School, he co-authored the book “Understanding British Government” and continue to provide revised versions for use on programmes run by Civil Service Learning.
This course will provide delegates with the knowledge and skills needed to maximise the effectiveness of their input in answering and tabling parliamentary questions.
This one-day course that is specifically designed to ensure delegates are prepared and able to communicate their message effectively in the event of a hearing.
This course will ensure that employees understand how government works and how their own organisations should be interacting with it.
This course will provide a comprehensive insight into the systems and workings of the UK Parliament.
Roger is currently the Director of Studies at Civil Service College. His previous roles include Chief Operating Officer and Deputy Chief Executive at West Northamptonshire Development Corporation, and Senior Policy Adviser at the Office of the Deputy Prime Minister.
Roger Mendonca is currently the lead trainer and Director of Studies at Civil Service College. He has previously worked at West Northamptonshire Development Corporation as its Chief Operating Officer and Deputy Chief Executive. In this combined role he was responsible for the organisation’s corporate services, including its finance department as well as its marketing and governance functions. Roger was WNDC’s Acting Chief Executive and led the establishment of the organisation.
Prior to joining the WNDC, Roger was a Senior Policy Adviser at the Office of the Deputy Prime Minister (ODPM). He set up three Urban Development Corporations, managed the Department’s physical regeneration programme and sponsored the Regional Development Agencies. He also led on the Department’s contribution to the London 2012 Olympics candidature process.
Roger has been working in a Senior Executive role on the delivery frontline of the public sector for the last decade. He has led start-ups, closures and turnarounds and has wide-ranging experience of all operational matters, including setting strategic direction, business planning, policy development, change management, financial and resource management, stakeholder management, marketing, media relations, PR and public affairs, governance, information management, business analytics, and HR – including organisational design and the creation and maintenance of a culture of excellence.
He has studied at Harvard University’s Kennedy School of Government, has an MBA from Henley Business School and is a certified Executive Coach.
Alongside his executive roles, Roger is currently Vice Chair of Care and Repair (Northampton) Ltd, a home improvement agency run as a charitable trust which aims to keep homes warm, safe and secure for the most vulnerable people in the town and other parts of Northamptonshire.
This course gives delegates the skills and tools needed to think differently about how they work, and identify opportunities to save money and deliver better outputs.
This course gives delegates the tools and techniques to help would-be policy-makers use evidence more effectively, leading to better decision-making and improved real world outcomes.
This course aims to take it one step further through exploring what is the exact route that making new policy takes, and the challenges that can arise along the way.
On this programme we unleash the power of the story framework to address these problems.
This course explores how risk can be effectively managed to deliver better outcomes.
This course explores how to properly source the right evidence while challenging assumptions made about evidence collection and evaluation.
Ruth is currently a Senior Policy Fellow for The Health Foundation and previously held positions across several government departments, including the Foreign Office, the Home Office and the Cabinet Office where she worked in the Prime Ministers delivery unit.
Ruth Knox is currently a Senior Policy Fellow for The Health Foundation. Prior to this she was a Senior Civil Servant in four government departments: the Foreign Office, where she was head of operations; the Home Office, where she led counter-terrorism work; the Department of Health, where she was private secretary to the Permanent Secretary and in operational roles; and the Cabinet Office where she worked in the Prime Minister’s Delivery Unit.
She is an expert facilitator, with a flair for bringing people together from a range of backgrounds and perspectives to come up with practical solutions to real life problems. Her extensive experience of successful collaboration with colleagues in the NHS and wider public sector, alongside her deep knowledge of project and programme management, have ensured major change initiatives have delivered positive results.
Her operational experience ranges from helping people on welfare benefits to working with the emergency services on England’s response to terrorist related attacks. It also includes knowledge of commercial and procurement activities, having reviewed arrangements in the Department of Health and the NHS, where she made recommendations for change that realised £500m in savings.
Major achievements in her former role included supporting the Department in producing the NHS Plan: a plan for investment, a plan for reform. She also worked with NHS colleagues to ensure successful delivery of the Prime Minister’s key NHS service delivery targets.
Above all, her experience across some of the most important departments of Whitehall has given Ruth a total belief in the importance of the public sector and the people who work in it. She started her career in 1987 on the front line, assessing people’s eligibility for means-tested benefits. The knowledge that these early experiences gave her, of the vital role that the welfare state plays in people’s lives, have stayed with her as she undertook more senior roles, making sure that she always looked for more efficient and effective ways of using scarce resources to achieve positive social outcomes.
This course will equip delegates with the tools needed to strengthen their chances of successful policy implementation, allowing them to reflect on their work & look at things from a new perspective.
Tony has extensive experience in numerous top roles, including Director of ICI Chemicals and Polymers Ltd, Chief Executive of ICI Chlorchemicals Business and was the first Non-Executive Director and Chairman of the Animal Health and Veterinary Laboratories Agency.
Tony Foster was formerly a Director of ICI Chemicals and Polymers Ltd, Chief Executive of ICI Chlorchemicals Business and a full-time member of the Criminal Cases Review Commission for nearly a decade.
He was a member of the Council of the Competition Commission for over five years and was the first Non-Executive Director and Chairman of the Animal Health and Veterinary Laboratories Agency. Tony was a member of the Financial Protection Committee of the Solicitors Regulation Authority, a member of the Disciplinary Committee of the Institute of Chartered Accountants and a member of the Board of Trustees of Victim Support.
For six years Tony was a lay member of the Discipline Committee of the ICAEW, where he sat with two members of the Institute to decide on allegations of misconduct. He was also the sole lay member of the Financial Protection Committee of the SRA, responsible for ensuring comprehensive professional indemnity insurance was in place for all practicing solicitors and for the rules, operation and funding of a £50m Compensation Fund.
He is currently one of seven Non-Executive Directors of the Legal Ombudsman, a Non-Executive Director of Gloucestershire Hospitals NHS Foundation Trust and a member of the Determinations Panel of the Pensions Regulator. As a non-executive director of Ellis & Everard plc, Tony guided them from a £100m sales, ICI part owned UK distributor, to an independent £800m worldwide leader in chemicals distribution.
Tony is a founding member of Criminal Cases Review Commission, playing a major role in devising and implementing case review processes from its creation in 1997. He has chaired the Audit Committees of the Competition Commission, AHVLA, and Victim Support.
This course gives new NED's a thorough introduction to the skills required of them, along with how these skills should be applied and challenges that the new NED may face.
This course looks at improving Audit Committee effectiveness and is designed to enhance the skills needed by members in making the governance of their organisation as robust as possible.
On Thursday 8th June 2017 Civil Service College were delighted to meet with a 12 member delegation of the Gyeonggi Province of South Korea.
Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.
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