Operationalising Policy: Hitting the target, but missing the point?

Whether it is at individual or organisational level, poor engagement with those responsible for delivering policies can lead to misunderstandings and weak implementation. These, in turn, can result in unintended consequences at both individual and organisational levels.

Using real life examples and a coaching style of teaching, this course will equip delegates with the tools needed to strengthen their chances of successful implementation. It will enable them to actively and meaningfully engage with different stakeholders, along with those ultimately delivering the policies that are being developed. Furthermore, it will allow delegates to reflect on their work and look at things from different perspectives.

Featured in our Policy Skills series, Operationalising Policy: Hitting the target but missing the point? is a one-day course that offers crucial insight and advice for those who are struggling to successfully implement policy.

At Civil Service College, we pride ourselves on our ability to tailor our coursess to each delegate, ensuring that courses are applicable to attendee’s role and organisations so that each delegate can get the most from the training. Our courses and trainers are constantly updated and evaluated to ensure that we are always delivering the best service possible.  

Key features of the course include:

  • Policy implementation in England
  • Three key areas to successful implementation: programme project management, change management and procurement
  • Systematic approaches: collaboration and engagement
  • Skills and approaches for:
    • Identifying who you need to work with
    • Understanding their point of view
    • Explaining your policy and 'what's in it for them'
    • Gaining consensus
    • Working together to identify the wrinkles
    • Collaborating on solutions and practicalities
    • Action planning for continued working together

Designed for:

This training course is suitable for delegates involved in policy delivery and implementation.

Learning outcomes:

Delegates will gain the confidence to engage meaningfully with different stakeholders throughout different stages responsible for delivering the policies developed. This will lead to a more sustainable implementation that will help realise the full benefits of policies.

Delegates will also have the opportunity to reflect on their work and develop an action plan with a range of practical techniques and approaches they can use every day. 




10:00 - 17:00


£550 + VAT


St James’s Park, London


2 August 2017 Book

19 October 2017 Book

Course Trainer

Ruth Knox

Ruth Knox

Ruth is currently a Senior Policy Fellow for The Health Foundation and previously held positions across several government departments, including the Foreign Office, the Home Office and the Cabinet Office where she worked in the Prime Ministers delivery unit.

Read Bio
Ruth Knox

Ruth Knox

Ruth Knox is currently a Senior Policy Fellow for The Health Foundation.  Prior to this she was a Senior Civil Servant in four government departments: the Foreign Office, where she was head of operations; the Home Office, where she led counter-terrorism work; the Department of Health, where she was private secretary to the Permanent Secretary and in operational roles; and the Cabinet Office where she worked in the Prime Minister’s Delivery Unit.

She is an expert facilitator, with a flair for bringing people together from a range of backgrounds and perspectives to come up with practical solutions to real life problems. Her extensive experience of successful collaboration with colleagues in the NHS and wider public sector, alongside her deep knowledge of project and programme management, have ensured major change initiatives have delivered positive results.

Her operational experience ranges from helping people on welfare benefits to working with the emergency services on England’s response to terrorist related attacks. It also includes knowledge of commercial and procurement activities, having reviewed arrangements in the Department of Health and the NHS, where she made recommendations for change that realised £500m in savings.

Major achievements in her former role included supporting the Department in producing the NHS Plan: a plan for investment, a plan for reform. She also worked with NHS colleagues to ensure successful delivery of the Prime Minister’s key NHS service delivery targets.

Above all, her experience across some of the most important departments of Whitehall has given Ruth a total belief in the importance of the public sector and the people who work in it. She started her career in 1987 on the front line, assessing people’s eligibility for means-tested benefits. The knowledge that these early experiences gave her, of the vital role that the welfare state plays in people’s lives, have stayed with her as she undertook more senior roles, making sure that she always looked for more efficient and effective ways of using scarce resources to achieve positive social outcomes.


Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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