Managing Freedom of Information (FOIs)

“I found it very helpful and the trainer was very good. He clearly knows the subject very well and he was really good at giving us a lot of information in an interesting way and dealing with all our questions.”

The Pensions Regulator

The Government is committed to transparency and with an ever-increasing public expectation to have access to information, public bodies need to ensure that they have effective and efficient methods in place to make sure that all types of data are properly recorded and managed.

This course will help delegates to understand their statutory duty under the Freedom of Information Act 2000, Data Protection Act 1998 and Environmental Information Regulations 2004. It is designed to enhance their confidence when dealing with FOI requests and when justifying their decisions.

Managing Freedom of Information (FOIs) is an induction course within our Information, Digital and Data Management series, and contains essential insights for those working with FOIs.

At Civil Service College, we pride ourselves on our ability to tailor our courses to each delegate, ensuring that courses are applicable to attendee’s role and organisations so that each delegate can get the most from the training. Our courses and trainers are constantly updated and evaluated to ensure that we are always delivering the best service possible.  

Key features of the course include:

  • Rights and requirements created by the Freedom of Information Act 2000, Data Protection Act 1998 and Environmental Information Regulations 2004
  • What is the Publication Scheme and what information needs to be provided?
  • Who can receive an FOI request?
  • Handling information requests - what are the limit/exemptions?
  • Roles of Information Commissioner and Tribunal
  • Working with Information Commissioner's Office, including making effective submissions in relation to complaints and investigations
  • Information record management
  • Tailored case studies so delegates have first hand experience of how to deal with FOI requests

Designed for:

This course is suitable for Freedom of Information Officers, Information Managers and any delegates who are involve in the FOI process.

Learning outcomes:

Upon the completion of this training, delegates will be able to create an accurate framework to deliver their FOI obligations and ensure their existing systems meet all requirements. They will also be able to handle FOI requests more efficiently and increase knowledge of best practices.




10:00 - 17:00


£595 + VAT


St James’s Park, London


4 September 2017 Book

“I felt the training was perfectly executed.”

The Medicines and Healthcare products Regulatory Agency

“The course really helped me understand how we could help the public by unlocking data and making it really accessible. It greatly helped my confidence in helping the public.”

Registers Of Scotland

"Trainer managed to bring to life what could have been quite a dry subject and made it interesting. Excellent course."

West Midlands Pension Fund

“The trainer’s style and delivery engaged all course attendees into open discussion.”

Disclosure and Barring Service

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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