Effective Crisis Communication Skills

Reputation matters! Poor communication skills can crush even the strongest of organisations in times of emergency. The stress to get the message right can test even the most experienced teams. This is where leadership skills and effective crisis communications planning can make all the difference, whether that’s for the private sector, government or other public sector bodies.

Demand has surged for online training in crisis communications skills in the wake of the global pandemic. Never before have these skills been more important. In this virtual course in 'Effective Crisis Communications Skills' from our Leadership & Management series, you can learn how to communicate effectively with the public, stakeholders and the media, in times of crisis and in this new and often chaotic working environment.

At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Civil Service College Bookstore


Key Training Features:

  • Learn how to prepare for successful and effective communications to any crisis.
  • Explore how to create truthful, transparent and consistent crisis responses.
  • Understand how to manage the media during a crisis.
  • Develop clear crisis communication strategies for social media.

Who Can Attend:

Might you have a role in your organisation during a time of crisis? Then this virtual course is for you. This online training is designed for leaders, aspiring leaders and those that are looking to develop their resilience in a high-pressured working environment or responsible for crisis communications.


Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!

Summary

Duration

10:00 - 16:00

Price

£495 + VAT

Location

Zoom or MS Teams

Face to Face
Training
Course
Dates

10 September 2021 Book8

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.

Enquire

Lead Trainer

Matthew Greenough

Matthew Greenough

Matt has had a successful career in politics, culminating in his role as Chief Special Adviser in the Welsh Government, he was also the Special Adviser for Media & Strategic Communications, and the Education Special Adviser

Read Bio
Matthew Greenough

Matthew Greenough

Matt is passionate about words – and the power they have to make real and lasting change in the world.

Matt has had a successful career in politics, notably as a Chief Special Adviser in the Welsh Government. Prior to this, he was the Special Adviser for Media & Strategic Communications, and the Education Special Adviser. As the most senior adviser working for the First Minister of Wales, Matt has worked with politicians, officials, and external partners to help deliver Government programmes. He also had responsibility for writing keynote speeches and leading on high profile communications challenges. In addition to his work for Government, Matt worked in various roles for the Labour Party in Wales, including as Director of Communications for the successful 2016 Assembly elections.

Working at the top of government in strategic, policy and communications roles has given him wide-ranging and high-level experience of speechwriting, media handling and training, change management, crisis communications, briefing senior teams, and stakeholder management.

Matt now runs his own communications consultancy, Words Matter.

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

Book a course

Call 020 8069 9000 to take your booking or for advice on choosing the right course for you.

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