Effective Crisis Communication Skills

Reputation matters! Poor communication skills can crush even the strongest of organisations in times of emergency. The stress to get the message right can test even the most experienced teams. This is where leadership skills and effective crisis communications planning can make all the difference, whether that’s for the private sector, government or other public sector bodies.

Demand has surged for online training in crisis communications skills in the wake of the global pandemic. Never before have these skills been more important. In this virtual course in 'Effective Crisis Communications Skills' from our Leadership & Management series, you can learn how to communicate effectively with the public, stakeholders and the media, in times of crisis and in this new and often chaotic working environment.

At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Learning Resources

Key Training Features:

• Learn how to prepare for successful and effective communications to any crisis.
• Explore how to create truthful, transparent and consistent crisis responses.
• Understand how to manage the media during a crisis.
• Develop clear crisis communication strategies for social media.

Who Can Attend:

Might you have a role in your organisation during a time of crisis? Then this virtual course is for you. This online training is designed for leaders, aspiring leaders and those that are looking to develop their resilience in a high-pressured working environment or responsible for crisis communications.

Learning Resources:

Go above and beyond your training with new collaborative resources from our partnership with Kogan Page, an award-winning independent publisher of business books and content. Additional learning resources include print books, ebooks and online learning courses, which will take you through a journey experience of blended learning. 

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