Effective Communications for Great Leaders

Don’t just be a good leader, be a ‘great’ leader. Effective communication is extremely important in leadership. When leaders think what they communicate is ‘right’, can also be quite ‘wrong’, or they can be unaware they are doing worse, for instance; unintendedly undermining, or disempowering individuals. 

Effective communication adhered correctly can boost employee morale, improve engagement, and ultimately achieve better organisational results. With this efficiency in leadership and communication comes a significant return on investment.

This online expert-led virtual course from our Leadership & Management series supports leaders to adjust communications to their audience’s needs. Learn to deliver communications and for the workplace to differentiate between the minor and major messages. Communicate your goals, visions, and aspirations, as well as what is expected from you and what is expected from them. Be that ‘great’ leader.

At the Civil Service College, we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Civil Service College Bookstore

Key Training Features:

  • Discover different communicative scenarios we experience in the workplace environment
  • Explore learning techniques of Forum Theatre to put into practice effective communications
  • Learn to encourage social inclusion, appreciation, and value 
  • Become aware of disrespect, undermining others, and disempowerment
  • Explore psychologically the social triggers of negative and positive outcomes
  • Explore issues in communication, re-enacted through the learning method of forum theatre, putting thought into action.

Who Can Attend:

This online training for ‘Effective Communications’ is for current and aspiring leaders, applicable for Board Members, Senior Executives and Managers, who are looking to enhance their leadership development through communication.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 14:00


£495 + VAT


Zoom or Microsoft Teams

Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela has a broad range of experience working in and providing training for the public sector. Her expertise covers; communications, leadership, talent management and more.

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Angela Blacklaw

Angela Blacklaw

Angela has years of senior expertise in personal and organisational development, leadership, change, wellbeing and resilience, operating at both strategic and practitioner level. Questioning and curious, she often brings an alternative perspective and encourages others to see things differently too.

Following 20 years of supporting individual and organisational learning and change in the civil service, latterly as Head of Talent Development in the Department of Health, Angela quickly built a reputation for solid delivery.  In that time Angela has worked as an associate for respected consultancies such as Ernst & Young, Korn Ferry and the Civil Service College and is a member of the faculty of the NHS Leadership Academy.  She has worked with clients from varied backgrounds including civil servants, scientists, analysts, musicians, High Court Judges and healthcare practitioners at all levels.

Her core specialisms include:

  • Building warm, honest and challenging coaching relationships, enabling people to achieve more than they thought possible; 
  • Expertise in leadership and talent development, change, wellbeing and resilience;
  • Designing and facilitating powerful and memorable learning experiences;
  • Enabling people to learn the skills to support and challenge others.

Angela is a Fellow of the Chartered Institute of Personnel and Development and an Accredited Time To Think® Facilitator.  She also holds a Certificate in Organisation Development, and a Master of Science in Human Resources. 


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator

Lead Trainer

Nicki McKay

Nicki McKay

Nicki is a consultant, trainer, facilitator and coach. She has previously worked with; NHS Leadership Academy, Department for Work and Pensions, the Competition and Markets Authority and more.

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Nicki McKay

Nicki McKay

Nicki has a wealth of expertise at a senior level within a number of organisations, both public and private. As a consultant, trainer, facilitator and coach, Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Civil Service Learning, DWP, the Competition and Markets Authority, Health Education East of England, Kent Surrey and Sussex NHS Leadership Collaborative, Human Tissue Authority, Central & Cecil Housing, Delphi Automotive and Virgin Atlantic.

Nicki’s Core Specialisms Include:

  • Proven facilitation skills: designing and delivering a range of development activities, from programmes for staff aimed at confidence-building and developing self-awareness, to leadership development programmes using experiential learning and feedback on observed behaviour
  • Qualified coach: ILM Diploma in Management Coaching and Mentoring, with experience of coaching individuals at all levels of seniority
  • Extensive experience of using psychometric tools as part of management / leadership development programmes
  • Broad experience of implementing Organisation Development initiatives and best practice, including organisation design, 360 degree feedback, competency frameworks, talent management and apprenticeship programmes
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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