Effective Communications for Great Leaders

Don’t just be a good leader, be a ‘great’ leader. Effective communication is extremely important in leadership. When leaders think what they communicate is ‘right’, can also be quite ‘wrong’, or they can be unaware they are doing worse, for instance; unintendedly undermining, or disempowering individuals. 

Effective communication adhered correctly can boost employee morale, improve engagement, and ultimately achieve better organisational results. With this efficiency in leadership and communication comes a significant return of investment.

This online expert-led virtual course from our Leadership & Management series, supports leaders to adjust communications to their audience’s needs. Learn to deliver communications and for the workplace to differentiate between the minor and major messages. Communicate your goals, visions, and aspirations, as well as what is expected from you and what is expected from them. Be that ‘great’ leader.

At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Who Can Attend

Civil Service College Bookstore

Key Training Features:

  • Discover different communicative scenarios we experience in the workplace environment
  • Explore learning techniques of Forum Theatre to put into practice effective communications
  • Learn to encourage social inclusion, appreciation, and value 
  • Become aware of disrespect, undermining others, and disempowerment
  • Explore psychologically the social triggers of negative and positive outcomes
  • Explore issues in communication, re-enacted through the learning method of forum theatre, putting thought into action.

Who Can Attend:

This online training for ‘Effective Communications’ is for current and aspiring leaders, applicable for Board Members, Senior Executives and Managers, who are looking to enhance their leadership development through communication.

Visit the CSC Bookstore in partnership with award-winning publisher Kogan Page, offering materials in print books, eBooks and accredited soft skills eLearning courses. SAVE 15% on all Kogan Page books and ‘Creating Success’ eLearning Courses with KPCSC15. We also offer institutional savings too, just get in touch!



10:00 - 14:00


£495 + VAT


Zoom or Microsoft Teams

Face to Face

9 August 2021 Book7

4 October 2021 Book6

Lead Trainer

Angela Blacklaw

Angela Blacklaw

Angela Blacklaw has a broad range of experience working within and providing training for the public sector. Her expertise cover a range of topics including communication, leadership, wellbeing and resilience and talent management.

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Angela Blacklaw

Angela Blacklaw

Angela is an independent consultant, trainer, facilitator and coach. She has years of senior expertise in personal and organisational development, leadership and change, operating at both strategic and practitioner level.

Her skills lie in building warm, honest, authentic and challenging relationships, enabling people to achieve more than they thought possible, and to learn the skills to support and challenge others. She has expertise in a wide range of leadership and talent development including emotional intelligence, communications, change, resilience, coaching skills and systems leadership.

After several years working on policy on HM Treasury, Angela chose to focus on individual and organisational learning as Head of Internal Communications in the Food Standards Agency, Head of Change Communications and Culture Change in Defra, and Head of Talent Development in the Department of Health. She then set up her own consultancy practice and works an associate for a number of respected consultancies, such as Korn Ferry Hay Group, Civil Service College and MindGym.  She has worked on award-winning leadership development programmes for the NHS where is a member of the Faculty of the NHS Leadership Academy, she is on the coaching register for the Senior Civil Service and she also teaches creative songwriting at degree level.  Angela has worked in the UK, Germany, the Netherlands, and Mexico; she has also worked with people from most European countries, from Central and South America, and from the USA.


  • Fellow of the Chartered Institute of Personnel and Development
  • Certificate in Organisation Development from the NTL Institute
  • Accredited Time To Think® Facilitator


  • A Blacklaw (2018) ‘Using Jungian archetypes in contemporary songwriting education.’ Research in Teacher Education, Vol 8(No.1). Available at: https://www.uel.ac.uk/Schools/Cass/Research/Research-in-Teacher-Education/Volume-8-No-1-May-2018



Lead Trainer

Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority and more.

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Nicki McKay

Nicki McKay

As a consultant, trainer, facilitator and coach Nicki has worked with a variety of organisations including the NHS Leadership Academy, Department of Health, Department for Work and Pensions, the Competition and Markets Authority, Health Education East of England, Kent Surrey and Sussex NHS Leadership Collaborative, Human Tissue Authority, Central & Ceil Housing, Delphi Automotive and Virgin Atlantic.

Nicki's core specialisms include:

  • Broad experience of implementing organisational development initiatives and best practice, including organisational design, 360-degree feedback, competency framework, talent management
  • Proven facilitation skills: delivering a wide range of training activities, from programmes for staff aimed at confidence-building and developing self-awareness, to leadership development programmes using experiential learning, personality profiling and feedback on observed behaviour
  • Qualified coach: ILM Diploma in Management Coaching and Mentoring, with significant experience of coaching individuals at all levels of seniority
  • Extensive experience of using psychometric tools as part of management/leadership development programmes, 1-1 feedback and development sessions, and selection and talent development programmes
Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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