NewConflict Resolution - Series

Three courses from this series are required to be booked to run (please see related courses at the bottom of this page)

Conflict can be defined as ‘a serious disagreement between people, organizations, or countries with opposing opinions: conflict a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.’ We face conflict situations on a regular basis so it is prudent to develop ways to resolve them with efficiency. This course is designed to give practical tools to understand the stages of conflict and how to successfully manage them – the techniques are dynamic, flexible and easy to use.  


Course aim - To provide individuals & managers with a clear understanding of:

  1. What conflict and the reasons why it arises;
  2. How to identify the different stages that conflict goes through; and
  3. The different styles and when to use them for successful conflict resolution.     

 The session format:

  • Bite-Sized – two hours (including a break) on-line learning via Zoom;
  • Highly engaging – involving a blend of experience, discussion & practice; and
  • Active learning – so people take ownership of their own development.

Bite-Sized Conflict Resolution Module  

Session 1 

  • Identifying what conflict is and why it exists. How to identify the stages of conflict. Group work & plenary. 

Session 2 

  • Understanding conflict styles, when and how to use them for dealing with conflict successfully. Group work & plenary

Summary

Virtual
Training
Course
Duration

16:48 - 18:48

Price

£185+VAT

Location

Zoom or MS Teams

Dates

Lead Trainer

Mel Owers

Mel Owers

Mel is an excellent trainer who has extensive expertise in Leadership, Management & Interpersonal Skills Training – this has been underpinned by his professional knowledge and practical experience.

Read Bio
Mel Owers

Mel Owers

Mel had an outstanding career in the UK Civil Service up until 2011 and held roles such as HR and Organisational Development Manager. He is now a Self-Employed Freelance Independent Consultant, Management Trainer, Assessor and Business Coach. He is a qualified HR Professional of over twenty years with a wide range of both strategic and operational business experience. He is an outstanding trainer who has extensive expertise in Leadership, Management & Interpersonal Skills Training used with a wide range of leaders.

Mel is an excellent communicator, who makes training participative and engaging. He is a Chartered Fellow of the CIPD and has the Certificate in the Psychology of Management. Mel is qualified in Coaching and Psychometrics and frequently uses them as part of leadership development. In 2012, he became a CIPD Experience Assessor and has since assessed a range of HR Directors. In 2015, he led the assessment of a large organisation’s HR function in the UAE. Due to his business credibility, he was also asked to speak at a Leadership Conference about Emotional Intelligence alongside Nick Clegg, MP.

Training, education and qualifications

  • Psychometric Ability Testing & Personality Assessment (MBTi, OPQ, 16PF and EQ-i 2.0)
  • Chartered Fellow CIPD
  • Prince 2 Project Management
  • Business Coaching 
Courses

In this Series

Understanding Change in a VUCA World - Series
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