Conflict Resolution - Series

Three courses from this series are required to be booked to run (please see related courses at the bottom of this page)

Conflict can be defined as ‘a serious disagreement between people, organizations, or countries with opposing opinions: conflict a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome.’ We face conflict situations on a regular basis so it is prudent to develop ways to resolve them with efficiency. This course is designed to give practical tools to understand the stages of conflict and how to successfully manage them – the techniques are dynamic, flexible and easy to use.  

Conflict Resolution - Series is an online course within our Leadership & Management series. At the Civil Service College, we tailor our courses to each attendee’s role and organisations, ensuring that each delegate gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.

Key Training Features

Course Outline

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Key Training Features:

To provide individuals and managers with a clear undrstanding of:

  1. What conflict and the reasons why it arises;
  2. How to identify the different stages that conflict goes through; and
  3. The different styles and when to use them for successful conflict resolution.     

Course Outline:

  • Bite-Sized – two hours (including a break) on-line learning via Zoom;
  • Highly engaging – involving a blend of experience, discussion & practice; and
  • Active learning – so people take ownership of their own development.

Session 1 

  • Identifying what conflict is and why it exists. How to identify the stages of conflict. Group work & plenary. 

Session 2 

  • Understanding conflict styles, when and how to use them for dealing with conflict successfully. Group work & plenary

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16:48 - 18:48




Zoom or MS Teams

In-House Option

This course is available In-House and can be tailored to meet your individual training requirements.


Lead Trainer

Mel Owers

Mel Owers

Mel holds extensive expertise in Leadership, Management & Interpersonal Skills Training, which has been underpinned by his professional knowledge and practical experience.

Read Bio
Mel Owers

Mel Owers

Mel had an outstanding career in the UK Civil Service up until 2011 and held roles such as HR and Organisational Development Manager. He is now a Self-Employed Freelance Independent Consultant, Management Trainer, Assessor and Business Coach. He is a qualified HR Professional of over twenty years with a wide range of both strategic and operational business experience. He is an outstanding trainer who has extensive expertise in Leadership, Management & Interpersonal Skills Training used with a wide range of leaders.

Mel is an excellent communicator, who makes training participative and engaging. He is a Chartered Fellow of the CIPD and has the Certificate in the Psychology of Management. Mel is qualified in Coaching and Psychometrics and frequently uses them as part of leadership development. In 2012, he became a CIPD Experience Assessor and has since assessed a range of HR Directors. In 2015, he led the assessment of a large organisation’s HR function in the UAE. Due to his business credibility, he was also asked to speak at a Leadership Conference about Emotional Intelligence alongside Nick Clegg, MP.

Training, education and qualifications

  • Psychometric Ability Testing & Personality Assessment (MBTi, OPQ, 16PF and EQ-i 2.0)
  • Chartered Fellow CIPD
  • Prince 2 Project Management
  • Business Coaching 

In this Series

Understanding Change in a VUCA World - Series

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Jan - Dec 2022

Tailored in-house training

Civil Service College can deliver In-House training within your organisation that is exactly tailored to meet your individual training requirements.

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