Co-Production: Engaging with Members of the Public

Diminished budgets and increasing demands presents a continuous challenge to Public Sector and Civil Service organisations, forcing them to adapt with new and innovative cost saving methods. Many Private Sector organisations such as banks and supermarkets have harnessed the activities and energy of their consumers in order to co-create outcomes. What can the Public Sector do to implement a similar community partnership?

Co-production will be a crucial innovation within the Public Sector and Civil Service in the future in reshaping public services to find new forms of value.  This course will enable delegates to create a baseline and understand strategies to move new forms of deep co-creation and co-production.

This training course will explore the ways that organisations interact with the public and how they can think creatively about tapping into the value created by citizens to reshape and enhance public services.It will also give participants a thorough introduction to the theory of co-production and show them how to apply it to their own practice and organisation using a series of examples and case studies from across the public sector.

Part of our Policy Skills series, the Co-Production: Working with Citizens course looks at innovating the way that public services are currently delivered, guiding and encouraging delegates to think outside the box in search for new solutions

At Civil Service College, we pride ourselves on our ability to tailor our courses to each delegate, ensuring that courses are applicable to attendee’s role and organisations so that each delegate can get the most from the training. Our courses and trainers are constantly updated and evaluated to ensure that we are always delivering the best service possible.   .

Key features of the course include:

  • A guide to using co-production tools: its power and limits
  • How co-productive is your organisation?
  • Case Studies looking at where co-production has made a tangible impact

Designed for:

This training course is suitable for senior managers and those aspiring to senior roles.

Learning outcomes:

Participants will be able to apply co-production theories to a range of Public Bodies. Participants will also leave with a model to assess and redesign their own organisation in order to support the implementation of co-production. 




10:00 - 17:00


£595 + VAT


St James’s Park, London


18 October 2017 Book

Course Trainer

Dr Ajay Khandelwal

Dr Ajay Khandelwal

Ajay Khandelwal is a psychotherapist and executive coach with experience in innovation and change management, consulting with individuals and organisations.

Read Bio
Dr Ajay Khandelwal

Dr Ajay Khandelwal

Ajay Khandelwal is a psychotherapist and executive coach with experience in innovation and change management, consulting with individuals and organisations.  He is currently the CEO and Clinical director of a London therapy centre and has 20 years experience of working with people in serious difficulties, which he draws on to inform his work with civil servants working through turbulent times.

He has been a visiting lecturer at London and Essex University and has a PhD in sociology and is a member of British Association of Counselling and Psychotherapy.




  • BA Politics, Philosophy and Economics, Christ Church College, Oxford
  • MA Sociological Research Methods, Essex University
  • PhD Sociology, Essex University
  • Honorary Psychotherapist at the Guild of Psychotherapists

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